HelpScout vs Formilla Live Chat
How do HelpScout and Formilla Live Chat compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared 3CX to Formilla Live Chat so that you can choose which is best for your business.
See how 3CX and Formilla Live Chat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $25.83 | $74.99 |
| Seats Included | 999 | 2 |
| Annual Price (based on 20 seats) | $540.00 | $719.88 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | No |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | Yes |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | No | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | No |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | Yes |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
3CX is a feature-rich, software-based PBX (Private Branch Exchange) that offers advanced telephony solutions for businesses. It enables organizations to set up and manage their own communication system, whether on-premises or in the cloud. With support for a wide range of SIP-based IP phones, softphones, and mobile apps, 3CX provides flexible communication options for employees, allowing them to make and receive calls from various devices seamlessly. The platform also includes features like video conferencing, chat, voicemail, call queuing, call recording, and CRM integrations, enhancing collaboration and productivity within the organization.
As a cost-effective and user-friendly solution, 3CX is suitable for businesses of all sizes, from small startups to large enterprises. It offers easy setup and configuration, and its web-based management console simplifies administration and monitoring of the communication system. With its comprehensive set of communication tools and extensive compatibility with various devices, 3CX empowers businesses to create a professional and efficient telephony infrastructure to meet their communication needs.
Formilla Live Chat is a live chat software designed to help businesses engage with website visitors in real-time and provide instant support. With its customizable chat widget, businesses can proactively initiate conversations with website visitors, answer their questions, and offer personalized assistance. Formilla Live Chat supports chatbot integration, allowing businesses to automate routine inquiries and provide quick responses even outside of business hours.
The platform's real-time visitor monitoring and analytics provide valuable insights into website visitor behavior, enabling businesses to identify potential leads and understand user engagement. Formilla Live Chat also offers features like offline messaging and email capture, ensuring businesses can capture leads and engage with customers even when agents are not available. With its user-friendly interface and powerful features, Formilla Live Chat is a valuable solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support.
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