HelpScout vs Helpshift
How do HelpScout and Helpshift compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared 3CX to Helpshift so that you can choose which is best for your business.
See how 3CX and Helpshift compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $25.83 | $150.00 |
| Seats Included | 999 | 999 |
| Annual Price (based on 20 seats) | $540.00 | $1,800.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | No | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | Yes |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
3CX is a feature-rich, software-based PBX (Private Branch Exchange) that offers advanced telephony solutions for businesses. It enables organizations to set up and manage their own communication system, whether on-premises or in the cloud. With support for a wide range of SIP-based IP phones, softphones, and mobile apps, 3CX provides flexible communication options for employees, allowing them to make and receive calls from various devices seamlessly. The platform also includes features like video conferencing, chat, voicemail, call queuing, call recording, and CRM integrations, enhancing collaboration and productivity within the organization.
As a cost-effective and user-friendly solution, 3CX is suitable for businesses of all sizes, from small startups to large enterprises. It offers easy setup and configuration, and its web-based management console simplifies administration and monitoring of the communication system. With its comprehensive set of communication tools and extensive compatibility with various devices, 3CX empowers businesses to create a professional and efficient telephony infrastructure to meet their communication needs.
HelpShift is a customer service platform that focuses on providing in-app support and assistance for mobile apps and games. It allows businesses to integrate a help center directly into their mobile applications, enabling users to access relevant support articles and FAQs without leaving the app. Additionally, HelpShift offers in-app messaging and chat functionality, enabling real-time communication between customers and support agents for more personalized assistance. Its automation capabilities help businesses handle common queries with chatbots and route complex issues to human agents, ensuring efficient and timely customer support.
As a mobile-first customer service solution, HelpShift is particularly suited for mobile app developers and companies seeking to enhance their in-app support experience. By offering a seamless and integrated support system, HelpShift enables businesses to reduce user frustration, increase user engagement, and provide excellent customer service within the app itself.
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