HelpScout vs Pure Chat
How do HelpScout and Pure Chat compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared 3CX to Pure Chat so that you can choose which is best for your business.
See how 3CX and Pure Chat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $25.83 | $99.00 |
| Seats Included | 999 | 10 |
| Annual Price (based on 20 seats) | $540.00 | $1,908.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | No |
| Web SDK | No | No |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | No | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | No |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
3CX is a feature-rich, software-based PBX (Private Branch Exchange) that offers advanced telephony solutions for businesses. It enables organizations to set up and manage their own communication system, whether on-premises or in the cloud. With support for a wide range of SIP-based IP phones, softphones, and mobile apps, 3CX provides flexible communication options for employees, allowing them to make and receive calls from various devices seamlessly. The platform also includes features like video conferencing, chat, voicemail, call queuing, call recording, and CRM integrations, enhancing collaboration and productivity within the organization.
As a cost-effective and user-friendly solution, 3CX is suitable for businesses of all sizes, from small startups to large enterprises. It offers easy setup and configuration, and its web-based management console simplifies administration and monitoring of the communication system. With its comprehensive set of communication tools and extensive compatibility with various devices, 3CX empowers businesses to create a professional and efficient telephony infrastructure to meet their communication needs.
Pure Chat is a live chat software designed to facilitate real-time communication between businesses and website visitors. With its customizable chat widget, businesses can engage with website visitors, answer their questions, and provide instant support. Pure Chat also offers features like automated chat greetings and canned responses, streamlining customer interactions and improving response times.
The platform's real-time visitor monitoring and analytics tools provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. Pure Chat is a user-friendly and cost-effective solution, making it suitable for businesses of all sizes seeking to enhance customer communication, boost website conversions, and deliver exceptional customer support through live chat.
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