Freshdesk vs eDesk
How do Freshdesk and eDesk compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared ActiveCampaign to eDesk so that you can choose which is best for your business.
See how ActiveCampaign and eDesk compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $386.00 | $119.00 |
| Seats Included | 10 | 1 |
| Annual Price (based on 20 seats) | - | $23,760.00 |
| Live Chat | ||
| Visitor Details | No | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | Yes |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | No | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | Yes |
| Operator Assistant | Yes | Yes |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
ActiveCampaign is a powerful marketing automation platform that enables businesses to create targeted marketing campaigns and automate customer engagement. It offers a range of tools, including email marketing, CRM, automation workflows, and sales and lead scoring, to help businesses nurture leads and build strong customer relationships. With its intuitive drag-and-drop automation builder, businesses can create personalized customer journeys based on user behavior and preferences, enhancing customer engagement and driving conversions. ActiveCampaign's CRM functionality centralizes customer data and interactions, providing valuable insights to sales and marketing teams, and enabling them to deliver more personalized and timely communication.
The platform's email marketing features allow businesses to send targeted emails to segmented audiences, ensuring relevant content reaches the right customers. ActiveCampaign's integrations with various third-party tools extend its capabilities and make it a versatile solution for businesses of all sizes. Overall, ActiveCampaign is a comprehensive marketing automation platform that empowers businesses to enhance customer engagement, increase sales, and achieve marketing success.
eDesk is a helpdesk software designed to streamline customer support for e-commerce businesses. It centralizes customer inquiries from various channels, including email, social media, and marketplace messages, into one unified inbox, ensuring a seamless and organized support experience. eDesk's automation features help businesses automate routine tasks and responses, reducing manual workload and improving response times.
The platform also offers AI-powered features, including smart suggestions, to assist support agents with relevant responses and enhance their productivity. eDesk's reporting and analytics tools provide valuable insights into team performance, customer satisfaction, and ticket trends, helping businesses optimize their support strategies and deliver exceptional customer service. With its focus on e-commerce support and automation, eDesk is a valuable solution for businesses seeking to enhance customer communication, improve efficiency, and build strong customer relationships in the e-commerce space.
How do Freshdesk and eDesk compare? Find out which is best for your business in our customer-service software comparison.
How do LiveAgent and eDesk compare? Find out which is best for your business in our customer-service software comparison.
How do Tidio and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
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