Freshdesk vs Trengo
How do Freshdesk and Trengo compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared ActiveCampaign to Trengo so that you can choose which is best for your business.
See how ActiveCampaign and Trengo compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $386.00 | $195.00 |
| Seats Included | 10 | 5 |
| Annual Price (based on 20 seats) | - | $7,920.00 |
| Live Chat | ||
| Visitor Details | No | No |
| Triggers / Popups | No | No |
| Web SDK | No | No |
| Message Preview | No | No |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | Yes |
| Routing rules | No | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | No | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | Yes | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
ActiveCampaign is a powerful marketing automation platform that enables businesses to create targeted marketing campaigns and automate customer engagement. It offers a range of tools, including email marketing, CRM, automation workflows, and sales and lead scoring, to help businesses nurture leads and build strong customer relationships. With its intuitive drag-and-drop automation builder, businesses can create personalized customer journeys based on user behavior and preferences, enhancing customer engagement and driving conversions. ActiveCampaign's CRM functionality centralizes customer data and interactions, providing valuable insights to sales and marketing teams, and enabling them to deliver more personalized and timely communication.
The platform's email marketing features allow businesses to send targeted emails to segmented audiences, ensuring relevant content reaches the right customers. ActiveCampaign's integrations with various third-party tools extend its capabilities and make it a versatile solution for businesses of all sizes. Overall, ActiveCampaign is a comprehensive marketing automation platform that empowers businesses to enhance customer engagement, increase sales, and achieve marketing success.
Trengo is a collaborative customer communication platform that enables businesses to manage customer interactions from various channels, including email, social media, WhatsApp, live chat, and more, in one unified inbox. With its shared team inbox, Trengo facilitates seamless collaboration among support agents, ensuring efficient resolution of customer inquiries. The platform's automation features help streamline workflows by automating repetitive tasks, categorizing messages, and sending automated responses, enhancing agent productivity and response times.
Trengo also offers a chat widget for websites, allowing businesses to provide real-time support to website visitors and convert leads into customers. Its reporting and analytics tools provide valuable insights into team performance, response times, and customer satisfaction, helping businesses optimize their customer support operations. Suitable for businesses of all sizes, Trengo simplifies customer communication, improves team efficiency, and enhances customer experiences across multiple channels.
How do Freshdesk and Trengo compare? Find out which is best for your business in our customer-service software comparison.
How do LiveAgent and Trengo compare? Find out which is best for your business in our customer-service software comparison.
How do Tidio and Trengo compare? Find out which is best for your business in our shared-inbox software comparison.
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