ZohoDesk vs Helpshift
How do ZohoDesk and Helpshift compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Drift to Helpshift so that you can choose which is best for your business.
See how Drift and Helpshift compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | - | $150.00 |
| Seats Included | - | 999 |
| Annual Price (based on 20 seats) | - | $1,800.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | Yes | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | Yes | No |
| Reminders | Yes | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | Yes |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | Yes | Yes |
| AI | ||
| Conversational AI | Yes | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Drift is a conversational marketing platform that focuses on helping businesses generate leads and engage with website visitors in real-time through chatbots and live chat. With its chatbot feature, businesses can create automated chat sequences to interact with visitors, qualify leads, and provide instant responses to common inquiries. Drift's live chat functionality enables real-time communication between website visitors and sales or support representatives, fostering personalized interactions and improving customer engagement.
Drift also offers advanced features like personalized targeting and account-based marketing, allowing businesses to tailor their messaging and conversations based on visitor behavior and attributes. The platform's reporting and analytics tools provide valuable insights into lead generation, chat performance, and customer interactions, helping businesses optimize their conversational marketing strategies and drive more conversions. Overall, Drift is a valuable tool for businesses seeking to enhance their lead generation efforts and deliver personalized customer experiences through conversational marketing.
HelpShift is a customer service platform that focuses on providing in-app support and assistance for mobile apps and games. It allows businesses to integrate a help center directly into their mobile applications, enabling users to access relevant support articles and FAQs without leaving the app. Additionally, HelpShift offers in-app messaging and chat functionality, enabling real-time communication between customers and support agents for more personalized assistance. Its automation capabilities help businesses handle common queries with chatbots and route complex issues to human agents, ensuring efficient and timely customer support.
As a mobile-first customer service solution, HelpShift is particularly suited for mobile app developers and companies seeking to enhance their in-app support experience. By offering a seamless and integrated support system, HelpShift enables businesses to reduce user frustration, increase user engagement, and provide excellent customer service within the app itself.
How do ZohoDesk and Helpshift compare? Find out which is best for your business in our customer-service software comparison.
How do Hiver and Helpshift compare? Find out which is best for your business in our shared-inbox software comparison.
How do LiveChatInc and Helpshift compare? Find out which is best for your business in our shared-inbox software comparison.
Start your 14 day trial. No credit card required.
