Compare Drift vs User.com

Looking for the software that is right for you? We've compared Drift to User.com so that you can choose which is best for your business.

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Comparing Drift and User.com

See how Drift and User.com compare side-by-side across pricing and features.

Feature
Drift Logo
Drift
User.com Logo
User.com
Pricing
Highest Plan - -
Seats Included - -
Annual Price (based on 20 seats) - -
Live Chat
Visitor Details Yes Yes
Triggers / Popups Yes Yes
Web SDK Yes Yes
Message Preview Yes Yes
Live Translation Yes No
Transcripts Yes Yes
Customization Yes Yes
Co Browsing No No
Multi-site Yes No
Remove Branding Yes Yes
Multi-lingual Yes No
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes Yes
Desktop Apps No No
Customer Ratings No No
Routing rules Yes Yes
Multi-channel (Facebook, Twitter, etc.) No No
Shortcuts / Canned Responses Yes Yes
Tags / Segments Yes Yes
Custom Fields Yes Yes
Private Notes & Mentions Yes No
Reminders Yes No
API Yes Yes
Visitor Blocking Yes Yes
Forms No No
Self-Service
Knowledge Base No Yes
Help Widget No Yes
Chatbots
Chatbot Builder Yes Yes
Input Fields No No
Branching No Yes
Keyword Triggers No No
Semantic Intent Yes No
AI
Conversational AI Yes No
Generated Responses Yes No
Operator Assistant No No
Campaigns
Transactional Email Yes No
Broadcast Email No Yes
Workflows No No
Pricing Page Pricing Pricing

What is Drift?

Drift is a conversational marketing platform that focuses on helping businesses generate leads and engage with website visitors in real-time through chatbots and live chat. With its chatbot feature, businesses can create automated chat sequences to interact with visitors, qualify leads, and provide instant responses to common inquiries. Drift's live chat functionality enables real-time communication between website visitors and sales or support representatives, fostering personalized interactions and improving customer engagement.

Drift also offers advanced features like personalized targeting and account-based marketing, allowing businesses to tailor their messaging and conversations based on visitor behavior and attributes. The platform's reporting and analytics tools provide valuable insights into lead generation, chat performance, and customer interactions, helping businesses optimize their conversational marketing strategies and drive more conversions. Overall, Drift is a valuable tool for businesses seeking to enhance their lead generation efforts and deliver personalized customer experiences through conversational marketing.

What is User.com?

User.com is an all-in-one marketing automation and customer engagement platform that empowers businesses to create personalized and automated marketing campaigns. The platform offers a suite of tools, including email marketing, live chat, CRM, automation workflows, and more, to engage with customers across multiple channels. User.com's automation capabilities enable businesses to nurture leads, onboard new customers, and deliver targeted content, ensuring a seamless and personalized customer journey.

With its powerful segmentation and targeting features, User.com allows businesses to tailor their marketing efforts to specific customer groups, improving customer engagement and conversion rates. The platform's analytics and reporting tools provide valuable insights into marketing performance, customer behavior, and lead generation, enabling data-driven decision-making to optimize marketing strategies. User.com is a versatile solution for businesses seeking to enhance customer engagement, automate marketing processes, and deliver exceptional customer experiences across various communication channels.

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