Compare Freshdesk vs Chatra

Looking for the software that is right for you? We've compared Freshdesk to Chatra so that you can choose which is best for your business.

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Comparing Freshdesk and Chatra

See how Freshdesk and Chatra compare side-by-side across pricing and features.

Feature
Freshdesk Logo
Freshdesk
Chatra Logo
Chatra
Pricing
Highest Plan $137.00 $29.00
Seats Included 1 1
Annual Price (based on 20 seats) $26,160.00 $5,520.00
Live Chat
Visitor Details Yes Yes
Triggers / Popups Yes Yes
Web SDK Yes Yes
Message Preview Yes Yes
Live Translation Yes No
Transcripts Yes Yes
Customization Yes Yes
Co Browsing No No
Multi-site No No
Remove Branding Yes No
Multi-lingual Yes No
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes Yes
Desktop Apps No Yes
Customer Ratings Yes Yes
Routing rules Yes Yes
Multi-channel (Facebook, Twitter, etc.) Yes No
Shortcuts / Canned Responses Yes Yes
Tags / Segments Yes No
Custom Fields Yes No
Private Notes & Mentions Yes Yes
Reminders No No
API Yes Yes
Visitor Blocking Yes Yes
Forms No No
Self-Service
Knowledge Base Yes No
Help Widget No No
Chatbots
Chatbot Builder Yes Yes
Input Fields No No
Branching Yes No
Keyword Triggers No No
Semantic Intent Yes No
AI
Conversational AI Yes No
Generated Responses Yes No
Operator Assistant No No
Campaigns
Transactional Email Yes No
Broadcast Email Yes No
Workflows Yes No
Pricing Page Pricing Pricing

What is Freshdesk?

Freshdesk is a comprehensive customer support and helpdesk software that empowers businesses to efficiently manage and resolve customer inquiries. It provides a unified platform for handling customer tickets from various channels, such as email, phone, chat, social media, and more, ensuring a seamless and organized support experience. Freshdesk's intuitive ticketing system allows support teams to collaborate effectively, assign tickets, set priorities, and track response times. Moreover, the software offers automation capabilities, enabling businesses to automate repetitive tasks and responses, increasing efficiency and reducing manual workload.

With features like knowledge base creation, community forums, and customer self-service portals, Freshdesk empowers businesses to provide self-help resources to their customers, reducing the need for direct support requests. The platform's reporting and analytics tools provide valuable insights into support performance, customer satisfaction, and agent productivity, enabling data-driven decision-making to continuously improve support operations. Freshdesk's user-friendly interface and customizable workflows make it a popular choice for businesses of all sizes, helping them deliver exceptional customer service and build strong customer relationships.

What is Chatra?

Chatra is a live chat and customer communication platform that allows businesses to engage with website visitors in real-time and provide instant support. With its customizable chat widget, businesses can initiate conversations with website visitors, answer their questions, and offer personalized assistance. Chatra offers features like chatbot integration and canned responses to automate routine inquiries, ensuring efficient customer interactions.

The platform's real-time monitoring and analytics provide valuable insights into website visitor behavior and browsing patterns, enabling businesses to identify potential leads and optimize customer engagement. Chatra also supports multi-agent chats and team collaboration, allowing businesses to provide seamless and efficient customer support. Overall, Chatra is a user-friendly and effective solution for businesses seeking to enhance customer communication, improve website conversions, and deliver excellent customer service through live chat.

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