Salesforce Service Cloud vs JivoChat
How do Salesforce Service Cloud and JivoChat compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Genesys Cloud CX to JivoChat so that you can choose which is best for your business.
See how Genesys Cloud CX and JivoChat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | - | $59.00 |
| Seats Included | - | 1 |
| Annual Price (based on 20 seats) | - | $9,288.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | Yes |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | Yes | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | No | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | No |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | No | Yes |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | Yes | No |
| Generated Responses | No | No |
| Operator Assistant | Yes | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
Genesys Cloud CX is a cloud-based customer experience platform that provides businesses with a comprehensive suite of tools to deliver exceptional customer service and engagement. It offers a unified platform for managing customer interactions across various channels, including phone, email, chat, social media, and more. With its omnichannel capabilities, Genesys Cloud CX enables businesses to create seamless customer journeys, ensuring continuity and personalized experiences regardless of the communication channel. The platform's routing and automation features help efficiently distribute customer inquiries to the right agents, reducing wait times and increasing customer satisfaction.
Genesys Cloud CX also offers powerful analytics and reporting tools, providing valuable insights into customer interactions, agent performance, and overall contact center efficiency. These insights help businesses make data-driven decisions to continuously improve their customer support and service operations. With its scalability, ease of use, and robust feature set, Genesys Cloud CX is a valuable solution for businesses seeking to enhance their customer experience and build lasting customer relationships.
JivoChat is a multi-channel customer communication platform that offers live chat, voice calls, and email functionalities to help businesses engage with website visitors and customers in real-time. With its customizable chat widget, businesses can provide instant support and assistance, increasing customer satisfaction and conversion rates. JivoChat also includes features like chatbots and canned responses to automate routine inquiries and streamline customer interactions.
The platform's real-time visitor monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. JivoChat also offers integration with popular third-party tools like CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, JivoChat is a comprehensive solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other communication channels.
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