ZoomInfo vs JivoChat
How do ZoomInfo and JivoChat compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Gladly to JivoChat so that you can choose which is best for your business.
See how Gladly and JivoChat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $180.00 | $59.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $43,200.00 | $9,288.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | Yes |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | No |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Gladly is a customer service platform that offers businesses a unified view of customer interactions across various communication channels, including email, chat, phone, and social media. The platform provides a seamless omnichannel experience, allowing support agents to access customer history and preferences from a single interface, enabling personalized and efficient customer support. With Gladly's collaborative features, support teams can work together in real-time to resolve customer inquiries, enhancing teamwork and productivity.
Gladly's customer-centric approach focuses on building strong customer relationships, and its automation capabilities help streamline support processes by automating repetitive tasks and categorizing messages. The platform's reporting and analytics tools offer valuable insights into team performance, customer satisfaction, and customer journey data, enabling businesses to make data-driven decisions and continuously improve their customer support operations. Gladly is a valuable solution for businesses seeking to provide exceptional customer experiences and deliver personalized support across various communication channels.
JivoChat is a multi-channel customer communication platform that offers live chat, voice calls, and email functionalities to help businesses engage with website visitors and customers in real-time. With its customizable chat widget, businesses can provide instant support and assistance, increasing customer satisfaction and conversion rates. JivoChat also includes features like chatbots and canned responses to automate routine inquiries and streamline customer interactions.
The platform's real-time visitor monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. JivoChat also offers integration with popular third-party tools like CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, JivoChat is a comprehensive solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other communication channels.
How do ZoomInfo and JivoChat compare? Find out which is best for your business in our live-chat software comparison.
How do Gorgias and JivoChat compare? Find out which is best for your business in our customer-service software comparison.
How do Userlike and JivoChat compare? Find out which is best for your business in our shared-inbox software comparison.
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