ZoomInfo vs Lucky Orange
How do ZoomInfo and Lucky Orange compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Gladly to Lucky Orange so that you can choose which is best for your business.
See how Gladly and Lucky Orange compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $180.00 | $749.00 |
| Seats Included | 1 | - |
| Annual Price (based on 20 seats) | $43,200.00 | $7,200.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | Yes |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | No | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | No |
| Visitor Blocking | No | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Gladly is a customer service platform that offers businesses a unified view of customer interactions across various communication channels, including email, chat, phone, and social media. The platform provides a seamless omnichannel experience, allowing support agents to access customer history and preferences from a single interface, enabling personalized and efficient customer support. With Gladly's collaborative features, support teams can work together in real-time to resolve customer inquiries, enhancing teamwork and productivity.
Gladly's customer-centric approach focuses on building strong customer relationships, and its automation capabilities help streamline support processes by automating repetitive tasks and categorizing messages. The platform's reporting and analytics tools offer valuable insights into team performance, customer satisfaction, and customer journey data, enabling businesses to make data-driven decisions and continuously improve their customer support operations. Gladly is a valuable solution for businesses seeking to provide exceptional customer experiences and deliver personalized support across various communication channels.
Lucky Orange is a powerful website optimization and customer behavior analytics tool that helps businesses understand how visitors interact with their website. It provides heatmaps, session recordings, and real-time analytics to track user behavior and identify areas for improvement. With its heatmaps, businesses can visualize where users click, move their mouse, and scroll on the website, enabling them to optimize their website layout and design for better user engagement.
The platform's session recordings allow businesses to watch individual user sessions in real-time, gaining valuable insights into user behavior, pain points, and opportunities for enhancement. Additionally, Lucky Orange offers features like live chat and form analytics, enabling businesses to communicate with website visitors in real-time and optimize their online forms for better conversion rates. Overall, Lucky Orange is a valuable tool for businesses seeking to understand customer behavior, optimize their website, and deliver a better user experience.
How do ZoomInfo and Lucky Orange compare? Find out which is best for your business in our live-chat software comparison.
How do Gorgias and Lucky Orange compare? Find out which is best for your business in our customer-service software comparison.
How do Userlike and Lucky Orange compare? Find out which is best for your business in our shared-inbox software comparison.
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