ZoomInfo vs Proprofs
How do ZoomInfo and Proprofs compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Gladly to Proprofs so that you can choose which is best for your business.
See how Gladly and Proprofs compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $180.00 | $19.99 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $43,200.00 | $4,797.60 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | No |
| Web SDK | No | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | No |
| Visitor Blocking | No | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Gladly is a customer service platform that offers businesses a unified view of customer interactions across various communication channels, including email, chat, phone, and social media. The platform provides a seamless omnichannel experience, allowing support agents to access customer history and preferences from a single interface, enabling personalized and efficient customer support. With Gladly's collaborative features, support teams can work together in real-time to resolve customer inquiries, enhancing teamwork and productivity.
Gladly's customer-centric approach focuses on building strong customer relationships, and its automation capabilities help streamline support processes by automating repetitive tasks and categorizing messages. The platform's reporting and analytics tools offer valuable insights into team performance, customer satisfaction, and customer journey data, enabling businesses to make data-driven decisions and continuously improve their customer support operations. Gladly is a valuable solution for businesses seeking to provide exceptional customer experiences and deliver personalized support across various communication channels.
ProProfs is a comprehensive knowledge management and training platform that offers a wide range of tools to create and deliver online courses, quizzes, surveys, and knowledge bases. It enables businesses and educators to design interactive and engaging eLearning content with ease. ProProfs' course creation feature allows users to develop customized online courses, training modules, and assessments, making it a valuable tool for employee training and educational purposes. The platform's quiz maker lets users create interactive quizzes and exams to assess knowledge retention and performance.
With its knowledge base functionality, ProProfs allows businesses to build and maintain a centralized repository of information, FAQs, and articles, providing self-help resources for customers and employees. The platform also supports survey creation, helping businesses gather valuable feedback from customers and employees to improve products, services, and training programs. ProProfs is user-friendly and suitable for both small businesses and large enterprises seeking to enhance their training programs, improve customer support, and streamline knowledge sharing across their organizations.
How do ZoomInfo and Proprofs compare? Find out which is best for your business in our live-chat software comparison.
How do Gorgias and Proprofs compare? Find out which is best for your business in our customer-service software comparison.
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