Gladly vs SnapEngage
How do Gladly and SnapEngage compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Gmelius to SnapEngage so that you can choose which is best for your business.
See how Gmelius and SnapEngage compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $45.00 | $119.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $8,640.00 | $28,560.00 |
| Live Chat | ||
| Visitor Details | No | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | No |
| Message Preview | No | Yes |
| Live Translation | No | Yes |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | No | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | No | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
Gmelius is a collaborative platform that enhances team productivity and email management within Gmail and other email clients. It offers a range of features such as shared inboxes, email tracking, and email automation to streamline communication and collaboration among team members. With its shared inbox functionality, teams can manage emails collectively, assign tasks, and collaborate on responses, ensuring efficient customer support and email management.
Gmelius also provides email tracking and email templates, enabling businesses to monitor email engagement and create standardized responses. The platform's automation tools allow users to set up email sequences, reminders, and snooze emails, optimizing email workflows and boosting productivity. Gmelius is a valuable solution for businesses seeking to improve team collaboration, enhance email management, and deliver effective customer support within their preferred email client.
SnapEngage is a live chat and customer engagement platform that allows businesses to engage with website visitors in real-time and provide instant support. With its customizable chat widget, businesses can initiate conversations with website visitors and address their inquiries promptly, enhancing customer satisfaction and engagement. SnapEngage offers features like chatbots and proactive chat invitations, enabling businesses to automate routine inquiries and initiate conversations with targeted visitors.
The platform's real-time monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. SnapEngage also integrates with popular CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, SnapEngage is a valuable solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other engagement tools.
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