Compare Gmelius vs Sparkcentral by Hootsuite

Looking for the software that is right for you? We've compared Gmelius to Sparkcentral by Hootsuite so that you can choose which is best for your business.

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Comparing Gmelius and Sparkcentral by Hootsuite

See how Gmelius and Sparkcentral by Hootsuite compare side-by-side across pricing and features.

Feature
Gmelius Logo
Gmelius
Sparkcentral by Hootsuite Logo
Sparkcentral by Hootsuite
Pricing
Highest Plan $45.00 $660.00
Seats Included 1 5
Annual Price (based on 20 seats) $8,640.00 -
Live Chat
Visitor Details No No
Triggers / Popups No No
Web SDK No No
Message Preview No No
Live Translation No No
Transcripts No No
Customization No Yes
Co Browsing No No
Multi-site No Yes
Remove Branding No Yes
Multi-lingual No Yes
Shared Inbox
Cloud-Hosted No Yes
Mobile Apps No Yes
Desktop Apps No No
Customer Ratings No Yes
Routing rules Yes Yes
Multi-channel (Facebook, Twitter, etc.) No Yes
Shortcuts / Canned Responses Yes Yes
Tags / Segments Yes Yes
Custom Fields No No
Private Notes & Mentions Yes No
Reminders No No
API Yes Yes
Visitor Blocking No No
Forms No No
Self-Service
Knowledge Base No No
Help Widget No No
Chatbots
Chatbot Builder No No
Input Fields No No
Branching No No
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses No No
Operator Assistant No Yes
Campaigns
Transactional Email Yes No
Broadcast Email No No
Workflows Yes No
Pricing Page Pricing Pricing

What is Gmelius?

Gmelius is a collaborative platform that enhances team productivity and email management within Gmail and other email clients. It offers a range of features such as shared inboxes, email tracking, and email automation to streamline communication and collaboration among team members. With its shared inbox functionality, teams can manage emails collectively, assign tasks, and collaborate on responses, ensuring efficient customer support and email management.

Gmelius also provides email tracking and email templates, enabling businesses to monitor email engagement and create standardized responses. The platform's automation tools allow users to set up email sequences, reminders, and snooze emails, optimizing email workflows and boosting productivity. Gmelius is a valuable solution for businesses seeking to improve team collaboration, enhance email management, and deliver effective customer support within their preferred email client.

What is Sparkcentral by Hootsuite?

SparkCentral by Hootsuite is a social media customer service platform that helps businesses manage customer inquiries and interactions across various social media channels. It provides a unified inbox where support teams can view and respond to customer messages from platforms like Facebook, Twitter, Instagram, and WhatsApp, ensuring a seamless and efficient customer support experience. SparkCentral's collaboration features enable teams to work together on social media responses, improving response times and overall customer satisfaction.

With its automation capabilities, SparkCentral allows businesses to set up automated responses and routing rules to handle common queries and prioritize urgent issues. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer sentiment, empowering businesses to make data-driven decisions and continuously improve their social media customer service. As part of Hootsuite, SparkCentral complements Hootsuite's social media management capabilities, providing businesses with a comprehensive solution for managing their social media presence and delivering excellent customer support.

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