Userlike vs Chatlio
How do Userlike and Chatlio compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared Gorgias to Chatlio so that you can choose which is best for your business.
See how Gorgias and Chatlio compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $900.00 | $199.00 |
| Seats Included | 500 | - |
| Annual Price (based on 20 seats) | $9,000.00 | $2,388.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | Yes |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | No |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | Yes | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | No |
| Tags / Segments | Yes | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | Yes | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | Yes |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Gorgias is a customer support helpdesk software that is specifically designed for e-commerce businesses. It offers a unified platform to manage customer inquiries from various channels, such as email, chat, social media, and phone, providing a seamless and efficient support experience. Gorgias integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing businesses to access customer order information and history directly from the helpdesk. The platform's automation features enable businesses to respond to common inquiries with pre-built templates and automate repetitive tasks, reducing response times and improving agent productivity.
Gorgias also offers AI-powered features, including a smart suggestion system that suggests relevant responses to support agents, streamlining their workflow and ensuring consistency in customer interactions. With its user-friendly interface and focus on e-commerce support, Gorgias is a valuable tool for businesses seeking to deliver personalized and efficient customer support to enhance the overall shopping experience for their customers.
Chatlio is a live chat software designed specifically for Slack users, allowing businesses to engage with website visitors and customers in real-time directly from their Slack workspace. With its seamless integration, Chatlio enables support teams to handle customer inquiries and provide instant assistance without leaving the Slack platform. The chat widget is customizable, allowing businesses to match the look and feel of their website and enhance their branding.
Chatlio also offers features like chatbot integration, file sharing, and real-time visitor monitoring, providing valuable tools to streamline customer interactions and improve response times. With its user-friendly interface and native integration with Slack, Chatlio is a valuable solution for businesses seeking to centralize customer communication, enhance team collaboration, and deliver efficient customer support directly from their preferred workspace.
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