Userlike vs eDesk
How do Userlike and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared Gorgias to eDesk so that you can choose which is best for your business.
See how Gorgias and eDesk compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $900.00 | $119.00 |
| Seats Included | 500 | 1 |
| Annual Price (based on 20 seats) | $9,000.00 | $23,760.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | Yes | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Gorgias is a customer support helpdesk software that is specifically designed for e-commerce businesses. It offers a unified platform to manage customer inquiries from various channels, such as email, chat, social media, and phone, providing a seamless and efficient support experience. Gorgias integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing businesses to access customer order information and history directly from the helpdesk. The platform's automation features enable businesses to respond to common inquiries with pre-built templates and automate repetitive tasks, reducing response times and improving agent productivity.
Gorgias also offers AI-powered features, including a smart suggestion system that suggests relevant responses to support agents, streamlining their workflow and ensuring consistency in customer interactions. With its user-friendly interface and focus on e-commerce support, Gorgias is a valuable tool for businesses seeking to deliver personalized and efficient customer support to enhance the overall shopping experience for their customers.
eDesk is a helpdesk software designed to streamline customer support for e-commerce businesses. It centralizes customer inquiries from various channels, including email, social media, and marketplace messages, into one unified inbox, ensuring a seamless and organized support experience. eDesk's automation features help businesses automate routine tasks and responses, reducing manual workload and improving response times.
The platform also offers AI-powered features, including smart suggestions, to assist support agents with relevant responses and enhance their productivity. eDesk's reporting and analytics tools provide valuable insights into team performance, customer satisfaction, and ticket trends, helping businesses optimize their support strategies and deliver exceptional customer service. With its focus on e-commerce support and automation, eDesk is a valuable solution for businesses seeking to enhance customer communication, improve efficiency, and build strong customer relationships in the e-commerce space.
How do Userlike and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
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