Userlike vs HelpWise
How do Userlike and HelpWise compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared Gorgias to HelpWise so that you can choose which is best for your business.
See how Gorgias and HelpWise compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $900.00 | $150.00 |
| Seats Included | 500 | 3 |
| Annual Price (based on 20 seats) | $9,000.00 | $8,400.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | No |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | No |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | No |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | No |
| Forms | No | Yes |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | Yes | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | Yes |
| Broadcast Email | No | No |
| Workflows | No | Yes |
| Pricing Page | Pricing | Pricing |
Gorgias is a customer support helpdesk software that is specifically designed for e-commerce businesses. It offers a unified platform to manage customer inquiries from various channels, such as email, chat, social media, and phone, providing a seamless and efficient support experience. Gorgias integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing businesses to access customer order information and history directly from the helpdesk. The platform's automation features enable businesses to respond to common inquiries with pre-built templates and automate repetitive tasks, reducing response times and improving agent productivity.
Gorgias also offers AI-powered features, including a smart suggestion system that suggests relevant responses to support agents, streamlining their workflow and ensuring consistency in customer interactions. With its user-friendly interface and focus on e-commerce support, Gorgias is a valuable tool for businesses seeking to deliver personalized and efficient customer support to enhance the overall shopping experience for their customers.
HelpWise is a customer support platform that offers businesses a centralized help desk to efficiently manage customer inquiries from various channels, including email, live chat, social media, and more. With its unified inbox, HelpWise ensures that support teams can collaborate effectively and respond to customer issues in a timely manner. The platform's ticketing system allows businesses to track, prioritize, and assign customer tickets, streamlining the support process.
HelpWise also provides automation features to automate routine tasks, send automated responses, and categorize messages, improving agent productivity and overall efficiency. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer satisfaction, enabling businesses to continuously improve their customer support operations. With its user-friendly interface and focus on efficient customer communication, HelpWise is a valuable solution for businesses seeking to enhance their customer support and deliver exceptional experiences to their customers.
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