Userlike vs Kustomer
How do Userlike and Kustomer compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared Gorgias to Kustomer so that you can choose which is best for your business.
See how Gorgias and Kustomer compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $900.00 | $139.00 |
| Seats Included | 500 | 1 |
| Annual Price (based on 20 seats) | $9,000.00 | $33,360.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | Yes |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | Yes |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | Yes | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | Yes | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | Yes |
| Pricing Page | Pricing | Pricing |
Gorgias is a customer support helpdesk software that is specifically designed for e-commerce businesses. It offers a unified platform to manage customer inquiries from various channels, such as email, chat, social media, and phone, providing a seamless and efficient support experience. Gorgias integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing businesses to access customer order information and history directly from the helpdesk. The platform's automation features enable businesses to respond to common inquiries with pre-built templates and automate repetitive tasks, reducing response times and improving agent productivity.
Gorgias also offers AI-powered features, including a smart suggestion system that suggests relevant responses to support agents, streamlining their workflow and ensuring consistency in customer interactions. With its user-friendly interface and focus on e-commerce support, Gorgias is a valuable tool for businesses seeking to deliver personalized and efficient customer support to enhance the overall shopping experience for their customers.
Kustomer is a customer service platform that offers businesses a unified view of customer interactions, enabling them to deliver personalized and efficient support. The platform consolidates customer data from various channels, such as email, chat, social media, and phone, into a single, comprehensive timeline, providing support agents with a holistic view of each customer's history and interactions. Kustomer's intelligent automation and routing capabilities help businesses automate routine tasks, categorize inquiries, and route tickets to the most appropriate agents, ensuring swift and accurate responses.
With its robust reporting and analytics features, Kustomer provides valuable insights into support team performance, customer satisfaction, and trends, helping businesses make data-driven decisions to improve their support operations. Kustomer is suitable for businesses of all sizes seeking to enhance their customer support processes, build stronger customer relationships, and deliver exceptional experiences across various communication channels.
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