Olark vs SnapEngage
How do Olark and SnapEngage compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared HappyFox to SnapEngage so that you can choose which is best for your business.
See how HappyFox and SnapEngage compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $99.00 | $119.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $21,360.00 | $28,560.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | No |
| Message Preview | Yes | Yes |
| Live Translation | No | Yes |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | No | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | Yes | No |
| AI | ||
| Conversational AI | Yes | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
HappyFox is a customer support and help desk software that enables businesses to efficiently manage customer inquiries and support tickets. It offers a unified inbox to centralize communication from various channels, including email, chat, social media, and phone, providing a seamless and organized support experience. HappyFox's ticketing system allows support teams to prioritize, assign, and track customer tickets, ensuring timely resolution of issues. The platform's automation features automate repetitive tasks and responses, streamlining support processes and improving agent productivity.
With features like a knowledge base, community forums, and self-service portals, HappyFox empowers businesses to provide self-help resources to customers, reducing the need for direct support requests. The platform's reporting and analytics tools provide valuable insights into support team performance, customer satisfaction, and ticket trends, helping businesses make data-driven decisions to optimize their support operations. With its user-friendly interface and versatile features, HappyFox is a valuable solution for businesses seeking to deliver exceptional customer support and build lasting customer relationships.
SnapEngage is a live chat and customer engagement platform that allows businesses to engage with website visitors in real-time and provide instant support. With its customizable chat widget, businesses can initiate conversations with website visitors and address their inquiries promptly, enhancing customer satisfaction and engagement. SnapEngage offers features like chatbots and proactive chat invitations, enabling businesses to automate routine inquiries and initiate conversations with targeted visitors.
The platform's real-time monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. SnapEngage also integrates with popular CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, SnapEngage is a valuable solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other engagement tools.
How do Olark and SnapEngage compare? Find out which is best for your business in our live-chat software comparison.
How do Kayako and SnapEngage compare? Find out which is best for your business in our customer-service software comparison.
How do Pure Chat and SnapEngage compare? Find out which is best for your business in our live-chat software comparison.
Start your 14 day trial. No credit card required.
