Tawk.to vs Proprofs
How do Tawk.to and Proprofs compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared HelpCrunch to Proprofs so that you can choose which is best for your business.
See how HelpCrunch and Proprofs compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $620.00 | $19.99 |
| Seats Included | 999 | 1 |
| Annual Price (based on 20 seats) | $5,940.00 | $4,797.60 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | No |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | Yes | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | Yes |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | No | Yes |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
HelpCrunch is a customer communication platform that offers businesses a combination of live chat, email marketing, and automation tools to engage with customers effectively. The platform's live chat feature enables real-time communication with website visitors, allowing businesses to provide instant support and assistance. HelpCrunch also includes an email marketing tool that allows businesses to send targeted email campaigns and automated messages to nurture leads and improve customer engagement.
With its automation capabilities, HelpCrunch helps businesses streamline customer communication by automating routine tasks, such as sending personalized follow-ups and messages based on user behavior. The platform's reporting and analytics tools provide valuable insights into customer interactions, agent performance, and campaign effectiveness, empowering businesses to make data-driven decisions and continuously improve their customer support and marketing strategies. Overall, HelpCrunch is a comprehensive solution for businesses seeking to enhance customer communication, build strong customer relationships, and boost customer satisfaction.
ProProfs is a comprehensive knowledge management and training platform that offers a wide range of tools to create and deliver online courses, quizzes, surveys, and knowledge bases. It enables businesses and educators to design interactive and engaging eLearning content with ease. ProProfs' course creation feature allows users to develop customized online courses, training modules, and assessments, making it a valuable tool for employee training and educational purposes. The platform's quiz maker lets users create interactive quizzes and exams to assess knowledge retention and performance.
With its knowledge base functionality, ProProfs allows businesses to build and maintain a centralized repository of information, FAQs, and articles, providing self-help resources for customers and employees. The platform also supports survey creation, helping businesses gather valuable feedback from customers and employees to improve products, services, and training programs. ProProfs is user-friendly and suitable for both small businesses and large enterprises seeking to enhance their training programs, improve customer support, and streamline knowledge sharing across their organizations.
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