Tawk.to vs Shopify Inbox
How do Tawk.to and Shopify Inbox compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared HelpCrunch to Shopify Inbox so that you can choose which is best for your business.
See how HelpCrunch and Shopify Inbox compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $620.00 | - |
| Seats Included | 999 | - |
| Annual Price (based on 20 seats) | $5,940.00 | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | No |
| Web SDK | Yes | No |
| Message Preview | Yes | No |
| Live Translation | Yes | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | No | No |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
HelpCrunch is a customer communication platform that offers businesses a combination of live chat, email marketing, and automation tools to engage with customers effectively. The platform's live chat feature enables real-time communication with website visitors, allowing businesses to provide instant support and assistance. HelpCrunch also includes an email marketing tool that allows businesses to send targeted email campaigns and automated messages to nurture leads and improve customer engagement.
With its automation capabilities, HelpCrunch helps businesses streamline customer communication by automating routine tasks, such as sending personalized follow-ups and messages based on user behavior. The platform's reporting and analytics tools provide valuable insights into customer interactions, agent performance, and campaign effectiveness, empowering businesses to make data-driven decisions and continuously improve their customer support and marketing strategies. Overall, HelpCrunch is a comprehensive solution for businesses seeking to enhance customer communication, build strong customer relationships, and boost customer satisfaction.
Shopify Inbox is a messaging platform developed by Shopify to help merchants manage customer communication efficiently. It centralizes customer inquiries and messages from various channels, including Facebook Messenger, Instagram, and more, into one unified inbox. This simplifies the process of responding to customer queries and streamlines customer support for Shopify store owners.
Shopify Inbox allows merchants to respond to customer messages directly from the platform, ensuring timely and personalized communication. With its user-friendly interface and seamless integration with the Shopify platform, Shopify Inbox enables businesses to deliver exceptional customer service and build strong relationships with their customers. However, since developments might have occurred after my last update, I recommend checking Shopify's official website or documentation for the latest information on Shopify Inbox and its features.
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