Kustomer vs Helpshift
How do Kustomer and Helpshift compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared HelpScout to Helpshift so that you can choose which is best for your business.
See how HelpScout and Helpshift compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $50.00 | $150.00 |
| Seats Included | 1 | 999 |
| Annual Price (based on 20 seats) | $15,600.00 | $1,800.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | Yes | No |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | Yes | Yes |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | Yes |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | Yes | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Help Scout is a customer support software designed to help businesses deliver exceptional customer service. It provides a shared inbox that brings together emails, live chat, and other communication channels, allowing support teams to collaborate efficiently and respond to customer inquiries promptly. Help Scout's user-friendly interface and automation features streamline workflow, making it easier to manage customer interactions and provide personalized support. The platform also offers customer data and insights, helping businesses understand their customers better and tailor their support accordingly. With its focus on simplicity and effectiveness, Help Scout is a popular choice for companies looking to enhance their customer support operations.
In summary, Help Scout is a customer support solution that centralizes communication channels and fosters collaborative teamwork. It enables businesses to deliver timely and personalized assistance to their customers, leading to improved customer satisfaction and loyalty. By leveraging data and automation, Help Scout empowers support teams to work efficiently, ensuring that every customer interaction receives the attention it deserves.
HelpShift is a customer service platform that focuses on providing in-app support and assistance for mobile apps and games. It allows businesses to integrate a help center directly into their mobile applications, enabling users to access relevant support articles and FAQs without leaving the app. Additionally, HelpShift offers in-app messaging and chat functionality, enabling real-time communication between customers and support agents for more personalized assistance. Its automation capabilities help businesses handle common queries with chatbots and route complex issues to human agents, ensuring efficient and timely customer support.
As a mobile-first customer service solution, HelpShift is particularly suited for mobile app developers and companies seeking to enhance their in-app support experience. By offering a seamless and integrated support system, HelpShift enables businesses to reduce user frustration, increase user engagement, and provide excellent customer service within the app itself.
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