Compare HelpScout vs Kustomer

Looking for the software that is right for you? We've compared HelpScout to Kustomer so that you can choose which is best for your business.

See more comparisons

Comparing HelpScout and Kustomer

See how HelpScout and Kustomer compare side-by-side across pricing and features.

Feature
HelpScout Logo
HelpScout
Kustomer Logo
Kustomer
Pricing
Highest Plan $50.00 $139.00
Seats Included 1 1
Annual Price (based on 20 seats) $15,600.00 $33,360.00
Live Chat
Visitor Details Yes Yes
Triggers / Popups Yes Yes
Web SDK Yes Yes
Message Preview Yes Yes
Live Translation No No
Transcripts Yes Yes
Customization Yes Yes
Co Browsing No No
Multi-site No Yes
Remove Branding Yes Yes
Multi-lingual Yes Yes
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes No
Desktop Apps No No
Customer Ratings No Yes
Routing rules Yes No
Multi-channel (Facebook, Twitter, etc.) No Yes
Shortcuts / Canned Responses Yes Yes
Tags / Segments Yes Yes
Custom Fields No Yes
Private Notes & Mentions Yes No
Reminders No No
API Yes Yes
Visitor Blocking Yes Yes
Forms No Yes
Self-Service
Knowledge Base Yes Yes
Help Widget Yes Yes
Chatbots
Chatbot Builder No No
Input Fields No No
Branching No No
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses No No
Operator Assistant Yes No
Campaigns
Transactional Email No No
Broadcast Email No No
Workflows No Yes
Pricing Page Pricing Pricing

What is HelpScout?

Help Scout is a customer support software designed to help businesses deliver exceptional customer service. It provides a shared inbox that brings together emails, live chat, and other communication channels, allowing support teams to collaborate efficiently and respond to customer inquiries promptly. Help Scout's user-friendly interface and automation features streamline workflow, making it easier to manage customer interactions and provide personalized support. The platform also offers customer data and insights, helping businesses understand their customers better and tailor their support accordingly. With its focus on simplicity and effectiveness, Help Scout is a popular choice for companies looking to enhance their customer support operations.

In summary, Help Scout is a customer support solution that centralizes communication channels and fosters collaborative teamwork. It enables businesses to deliver timely and personalized assistance to their customers, leading to improved customer satisfaction and loyalty. By leveraging data and automation, Help Scout empowers support teams to work efficiently, ensuring that every customer interaction receives the attention it deserves.

What is Kustomer?

Kustomer is a customer service platform that offers businesses a unified view of customer interactions, enabling them to deliver personalized and efficient support. The platform consolidates customer data from various channels, such as email, chat, social media, and phone, into a single, comprehensive timeline, providing support agents with a holistic view of each customer's history and interactions. Kustomer's intelligent automation and routing capabilities help businesses automate routine tasks, categorize inquiries, and route tickets to the most appropriate agents, ensuring swift and accurate responses.

With its robust reporting and analytics features, Kustomer provides valuable insights into support team performance, customer satisfaction, and trends, helping businesses make data-driven decisions to improve their support operations. Kustomer is suitable for businesses of all sizes seeking to enhance their customer support processes, build stronger customer relationships, and deliver exceptional experiences across various communication channels.

View more comparisons

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

App screenshot