Agile CRM vs JivoChat
How do Agile CRM and JivoChat compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Helpshift to JivoChat so that you can choose which is best for your business.
See how Helpshift and JivoChat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $150.00 | $59.00 |
| Seats Included | 999 | 1 |
| Annual Price (based on 20 seats) | $1,800.00 | $9,288.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | Yes |
| Transcripts | No | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | No |
| Routing rules | No | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | No |
| Custom Fields | Yes | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | Yes | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | Yes | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
HelpShift is a customer service platform that focuses on providing in-app support and assistance for mobile apps and games. It allows businesses to integrate a help center directly into their mobile applications, enabling users to access relevant support articles and FAQs without leaving the app. Additionally, HelpShift offers in-app messaging and chat functionality, enabling real-time communication between customers and support agents for more personalized assistance. Its automation capabilities help businesses handle common queries with chatbots and route complex issues to human agents, ensuring efficient and timely customer support.
As a mobile-first customer service solution, HelpShift is particularly suited for mobile app developers and companies seeking to enhance their in-app support experience. By offering a seamless and integrated support system, HelpShift enables businesses to reduce user frustration, increase user engagement, and provide excellent customer service within the app itself.
JivoChat is a multi-channel customer communication platform that offers live chat, voice calls, and email functionalities to help businesses engage with website visitors and customers in real-time. With its customizable chat widget, businesses can provide instant support and assistance, increasing customer satisfaction and conversion rates. JivoChat also includes features like chatbots and canned responses to automate routine inquiries and streamline customer interactions.
The platform's real-time visitor monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. JivoChat also offers integration with popular third-party tools like CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, JivoChat is a comprehensive solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other communication channels.
How do Agile CRM and JivoChat compare? Find out which is best for your business in our customer-service software comparison.
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