LiveHelpNow vs Fuse IM
How do LiveHelpNow and Fuse IM compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared HelpWise to Fuse IM so that you can choose which is best for your business.
See how HelpWise and Fuse IM compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $150.00 | $95.00 |
| Seats Included | 3 | 20 |
| Annual Price (based on 20 seats) | $8,400.00 | $950.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | No | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | Yes | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | Yes |
| Branching | No | Yes |
| Keyword Triggers | No | Yes |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | No | Yes |
| Generated Responses | No | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
HelpWise is a customer support platform that offers businesses a centralized help desk to efficiently manage customer inquiries from various channels, including email, live chat, social media, and more. With its unified inbox, HelpWise ensures that support teams can collaborate effectively and respond to customer issues in a timely manner. The platform's ticketing system allows businesses to track, prioritize, and assign customer tickets, streamlining the support process.
HelpWise also provides automation features to automate routine tasks, send automated responses, and categorize messages, improving agent productivity and overall efficiency. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer satisfaction, enabling businesses to continuously improve their customer support operations. With its user-friendly interface and focus on efficient customer communication, HelpWise is a valuable solution for businesses seeking to enhance their customer support and deliver exceptional experiences to their customers.
Fuse IM is an all-in-one platform designed to make business messaging effortless, combining live chat, knowledge base, and automation tools in one inbox. With automated live chat and messaging, Fuse IM empowers businesses to respond to customer inquiries at lightning speed, while its powerful automation features free teams from repetitive tasks, streamlining workflows for more important work.
The Shared Inbox within Fuse IM is optimized for speed, helping businesses manage customer communication efficiently. It prioritizes urgent messages, keeps teams organized, and distributes work evenly to prevent burnout, ultimately saving time and costs. Fuse IM also offers a Knowledge Base integrated directly into the Messenger Widget, allowing customers to find answers independently, reducing support volume and stress.
The platform boasts proactive live chat, collaboration tools, keyboard shortcuts, customization options, mobile support, and more. Fuse IM equips businesses with everything needed to deliver support at the right moment, empowering teams to engage with customers seamlessly across multiple communication channels. Start a free trial with Fuse IM today and experience efficient, lightning-fast customer service that works with you, not against you.
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