LiveHelpNow vs ReAmaze
How do LiveHelpNow and ReAmaze compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared HelpWise to ReAmaze so that you can choose which is best for your business.
See how HelpWise and ReAmaze compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $150.00 | $69.00 |
| Seats Included | 3 | 1 |
| Annual Price (based on 20 seats) | $8,400.00 | $15,732.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | Yes |
| Message Preview | No | No |
| Live Translation | No | No |
| Transcripts | No | No |
| Customization | No | Yes |
| Co Browsing | No | Yes |
| Multi-site | No | Yes |
| Remove Branding | No | Yes |
| Multi-lingual | No | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | No |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | Yes | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
HelpWise is a customer support platform that offers businesses a centralized help desk to efficiently manage customer inquiries from various channels, including email, live chat, social media, and more. With its unified inbox, HelpWise ensures that support teams can collaborate effectively and respond to customer issues in a timely manner. The platform's ticketing system allows businesses to track, prioritize, and assign customer tickets, streamlining the support process.
HelpWise also provides automation features to automate routine tasks, send automated responses, and categorize messages, improving agent productivity and overall efficiency. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer satisfaction, enabling businesses to continuously improve their customer support operations. With its user-friendly interface and focus on efficient customer communication, HelpWise is a valuable solution for businesses seeking to enhance their customer support and deliver exceptional experiences to their customers.
ReAmaze is a multi-channel customer support platform that allows businesses to manage and streamline customer interactions from various channels, including email, chat, social media, SMS, and more, in one centralized platform. Its unified inbox ensures that support teams can efficiently respond to customer inquiries and provide consistent support across all channels. ReAmaze offers features like automated workflows, canned responses, and tags to optimize customer support processes and improve response times.
With its real-time chat functionality, ReAmaze enables businesses to provide instant assistance to website visitors, increasing customer engagement and satisfaction. The platform's reporting and analytics tools provide valuable insights into team performance, customer interactions, and customer sentiment, empowering businesses to make data-driven decisions and continuously improve their customer support efforts. ReAmaze caters to businesses of all sizes, providing a comprehensive solution to enhance customer communication and deliver exceptional customer experiences.
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