Compare HelpWise vs Shopify Inbox

Looking for the software that is right for you? We've compared HelpWise to Shopify Inbox so that you can choose which is best for your business.

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Comparing HelpWise and Shopify Inbox

See how HelpWise and Shopify Inbox compare side-by-side across pricing and features.

Feature
HelpWise Logo
HelpWise
Shopify Inbox Logo
Shopify Inbox
Pricing
Highest Plan $150.00 -
Seats Included 3 -
Annual Price (based on 20 seats) $8,400.00 -
Live Chat
Visitor Details Yes Yes
Triggers / Popups Yes No
Web SDK No No
Message Preview No No
Live Translation No No
Transcripts No No
Customization No Yes
Co Browsing No No
Multi-site No No
Remove Branding No Yes
Multi-lingual No No
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps No Yes
Desktop Apps No No
Customer Ratings Yes No
Routing rules Yes No
Multi-channel (Facebook, Twitter, etc.) Yes No
Shortcuts / Canned Responses Yes No
Tags / Segments Yes No
Custom Fields No No
Private Notes & Mentions Yes No
Reminders No No
API Yes No
Visitor Blocking No No
Forms Yes No
Self-Service
Knowledge Base Yes No
Help Widget No No
Chatbots
Chatbot Builder Yes No
Input Fields No No
Branching No No
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses No No
Operator Assistant No No
Campaigns
Transactional Email Yes No
Broadcast Email No No
Workflows Yes No
Pricing Page Pricing Pricing

What is HelpWise?

HelpWise is a customer support platform that offers businesses a centralized help desk to efficiently manage customer inquiries from various channels, including email, live chat, social media, and more. With its unified inbox, HelpWise ensures that support teams can collaborate effectively and respond to customer issues in a timely manner. The platform's ticketing system allows businesses to track, prioritize, and assign customer tickets, streamlining the support process.

HelpWise also provides automation features to automate routine tasks, send automated responses, and categorize messages, improving agent productivity and overall efficiency. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer satisfaction, enabling businesses to continuously improve their customer support operations. With its user-friendly interface and focus on efficient customer communication, HelpWise is a valuable solution for businesses seeking to enhance their customer support and deliver exceptional experiences to their customers.

What is Shopify Inbox?

Shopify Inbox is a messaging platform developed by Shopify to help merchants manage customer communication efficiently. It centralizes customer inquiries and messages from various channels, including Facebook Messenger, Instagram, and more, into one unified inbox. This simplifies the process of responding to customer queries and streamlines customer support for Shopify store owners.

Shopify Inbox allows merchants to respond to customer messages directly from the platform, ensuring timely and personalized communication. With its user-friendly interface and seamless integration with the Shopify platform, Shopify Inbox enables businesses to deliver exceptional customer service and build strong relationships with their customers. However, since developments might have occurred after my last update, I recommend checking Shopify's official website or documentation for the latest information on Shopify Inbox and its features.

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