LiveHelpNow vs Trengo
How do LiveHelpNow and Trengo compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared HelpWise to Trengo so that you can choose which is best for your business.
See how HelpWise and Trengo compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $150.00 | $195.00 |
| Seats Included | 3 | 5 |
| Annual Price (based on 20 seats) | $8,400.00 | $7,920.00 |
| Live Chat | ||
| Visitor Details | Yes | No |
| Triggers / Popups | Yes | No |
| Web SDK | No | No |
| Message Preview | No | No |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | No | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | Yes | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
HelpWise is a customer support platform that offers businesses a centralized help desk to efficiently manage customer inquiries from various channels, including email, live chat, social media, and more. With its unified inbox, HelpWise ensures that support teams can collaborate effectively and respond to customer issues in a timely manner. The platform's ticketing system allows businesses to track, prioritize, and assign customer tickets, streamlining the support process.
HelpWise also provides automation features to automate routine tasks, send automated responses, and categorize messages, improving agent productivity and overall efficiency. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer satisfaction, enabling businesses to continuously improve their customer support operations. With its user-friendly interface and focus on efficient customer communication, HelpWise is a valuable solution for businesses seeking to enhance their customer support and deliver exceptional experiences to their customers.
Trengo is a collaborative customer communication platform that enables businesses to manage customer interactions from various channels, including email, social media, WhatsApp, live chat, and more, in one unified inbox. With its shared team inbox, Trengo facilitates seamless collaboration among support agents, ensuring efficient resolution of customer inquiries. The platform's automation features help streamline workflows by automating repetitive tasks, categorizing messages, and sending automated responses, enhancing agent productivity and response times.
Trengo also offers a chat widget for websites, allowing businesses to provide real-time support to website visitors and convert leads into customers. Its reporting and analytics tools provide valuable insights into team performance, response times, and customer satisfaction, helping businesses optimize their customer support operations. Suitable for businesses of all sizes, Trengo simplifies customer communication, improves team efficiency, and enhances customer experiences across multiple channels.
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