LiveChatInc vs eDesk
How do LiveChatInc and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared Hiver to eDesk so that you can choose which is best for your business.
See how Hiver and eDesk compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $69.00 | $119.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $14,160.00 | $23,760.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
HiverHQ is a collaborative email platform designed to streamline team communication and email management. It integrates seamlessly with Gmail, turning shared email accounts into a shared inbox. With its intuitive interface and features like email assignment, notes, and tags, HiverHQ allows teams to collaborate effectively on emails, improving response times and ensuring that no email is left unattended.
The platform's automation capabilities help businesses automate email workflows, set up email templates, and schedule emails, increasing productivity and efficiency in handling customer inquiries. HiverHQ's reporting and analytics tools provide valuable insights into team performance, email response times, and customer interactions, enabling businesses to make data-driven decisions to optimize their email management and customer support processes. Overall, HiverHQ is a valuable solution for businesses seeking to enhance team collaboration, improve email management, and deliver exceptional customer support through their shared inbox.
eDesk is a helpdesk software designed to streamline customer support for e-commerce businesses. It centralizes customer inquiries from various channels, including email, social media, and marketplace messages, into one unified inbox, ensuring a seamless and organized support experience. eDesk's automation features help businesses automate routine tasks and responses, reducing manual workload and improving response times.
The platform also offers AI-powered features, including smart suggestions, to assist support agents with relevant responses and enhance their productivity. eDesk's reporting and analytics tools provide valuable insights into team performance, customer satisfaction, and ticket trends, helping businesses optimize their support strategies and deliver exceptional customer service. With its focus on e-commerce support and automation, eDesk is a valuable solution for businesses seeking to enhance customer communication, improve efficiency, and build strong customer relationships in the e-commerce space.
How do LiveChatInc and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
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