Compare Hiver vs Gladly

What is Hiver?

HiverHQ is a collaborative email platform designed to streamline team communication and email management. It integrates seamlessly with Gmail, turning shared email accounts into a shared inbox. With its intuitive interface and features like email assignment, notes, and tags, HiverHQ allows teams to collaborate effectively on emails, improving response times and ensuring that no email is left unattended.

The platform's automation capabilities help businesses automate email workflows, set up email templates, and schedule emails, increasing productivity and efficiency in handling customer inquiries. HiverHQ's reporting and analytics tools provide valuable insights into team performance, email response times, and customer interactions, enabling businesses to make data-driven decisions to optimize their email management and customer support processes. Overall, HiverHQ is a valuable solution for businesses seeking to enhance team collaboration, improve email management, and deliver exceptional customer support through their shared inbox.

What is Gladly?

Gladly is a customer service platform that offers businesses a unified view of customer interactions across various communication channels, including email, chat, phone, and social media. The platform provides a seamless omnichannel experience, allowing support agents to access customer history and preferences from a single interface, enabling personalized and efficient customer support. With Gladly's collaborative features, support teams can work together in real-time to resolve customer inquiries, enhancing teamwork and productivity.

Gladly's customer-centric approach focuses on building strong customer relationships, and its automation capabilities help streamline support processes by automating repetitive tasks and categorizing messages. The platform's reporting and analytics tools offer valuable insights into team performance, customer satisfaction, and customer journey data, enabling businesses to make data-driven decisions and continuously improve their customer support operations. Gladly is a valuable solution for businesses seeking to provide exceptional customer experiences and deliver personalized support across various communication channels.