LiveChatInc vs HelpScout
How do LiveChatInc and HelpScout compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared Hiver to HelpScout so that you can choose which is best for your business.
See how Hiver and HelpScout compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $69.00 | $50.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $14,160.00 | $15,600.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | No |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | No |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
HiverHQ is a collaborative email platform designed to streamline team communication and email management. It integrates seamlessly with Gmail, turning shared email accounts into a shared inbox. With its intuitive interface and features like email assignment, notes, and tags, HiverHQ allows teams to collaborate effectively on emails, improving response times and ensuring that no email is left unattended.
The platform's automation capabilities help businesses automate email workflows, set up email templates, and schedule emails, increasing productivity and efficiency in handling customer inquiries. HiverHQ's reporting and analytics tools provide valuable insights into team performance, email response times, and customer interactions, enabling businesses to make data-driven decisions to optimize their email management and customer support processes. Overall, HiverHQ is a valuable solution for businesses seeking to enhance team collaboration, improve email management, and deliver exceptional customer support through their shared inbox.
Help Scout is a customer support software designed to help businesses deliver exceptional customer service. It provides a shared inbox that brings together emails, live chat, and other communication channels, allowing support teams to collaborate efficiently and respond to customer inquiries promptly. Help Scout's user-friendly interface and automation features streamline workflow, making it easier to manage customer interactions and provide personalized support. The platform also offers customer data and insights, helping businesses understand their customers better and tailor their support accordingly. With its focus on simplicity and effectiveness, Help Scout is a popular choice for companies looking to enhance their customer support operations.
In summary, Help Scout is a customer support solution that centralizes communication channels and fosters collaborative teamwork. It enables businesses to deliver timely and personalized assistance to their customers, leading to improved customer satisfaction and loyalty. By leveraging data and automation, Help Scout empowers support teams to work efficiently, ensuring that every customer interaction receives the attention it deserves.
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