Compare Hiver vs LiveHelpNow

What is Hiver?

HiverHQ is a collaborative email platform designed to streamline team communication and email management. It integrates seamlessly with Gmail, turning shared email accounts into a shared inbox. With its intuitive interface and features like email assignment, notes, and tags, HiverHQ allows teams to collaborate effectively on emails, improving response times and ensuring that no email is left unattended.

The platform's automation capabilities help businesses automate email workflows, set up email templates, and schedule emails, increasing productivity and efficiency in handling customer inquiries. HiverHQ's reporting and analytics tools provide valuable insights into team performance, email response times, and customer interactions, enabling businesses to make data-driven decisions to optimize their email management and customer support processes. Overall, HiverHQ is a valuable solution for businesses seeking to enhance team collaboration, improve email management, and deliver exceptional customer support through their shared inbox.

What is LiveHelpNow?

LiveHelpNow is a live chat and customer support software that enables businesses to provide real-time assistance to website visitors and customers. With its customizable chat widget, LiveHelpNow allows businesses to engage with their website visitors, answer their questions, and resolve issues promptly. The platform also offers features like co-browsing, enabling support agents to view and interact with customers' screens, facilitating more effective problem-solving and support. Additionally, LiveHelpNow includes a knowledge base feature that businesses can use to create self-service resources for customers, reducing the need for direct support interactions.

LiveHelpNow's ticketing system helps organize and prioritize customer inquiries, ensuring that every request is addressed promptly. The platform's reporting and analytics tools provide valuable insights into customer interactions, agent performance, and chat history, allowing businesses to optimize their support processes and deliver personalized customer experiences. With its focus on real-time communication and customer engagement, LiveHelpNow is a valuable solution for businesses seeking to enhance their customer support and build lasting relationships with their clientele.