Compare Intercom vs ZoomInfo

Looking for the software that is right for you? We've compared Intercom to ZoomInfo so that you can choose which is best for your business.

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Comparing Intercom and ZoomInfo

See how Intercom and ZoomInfo compare side-by-side across pricing and features.

Feature
Intercom Logo
Intercom
ZoomInfo Logo
ZoomInfo
Pricing
Highest Plan - -
Seats Included - -
Annual Price (based on 20 seats) - -
Live Chat
Visitor Details Yes Yes
Triggers / Popups Yes No
Web SDK Yes No
Message Preview Yes No
Live Translation No No
Transcripts Yes No
Customization Yes Yes
Co Browsing No Yes
Multi-site No No
Remove Branding Yes Yes
Multi-lingual Yes No
Shared Inbox
Cloud-Hosted Yes No
Mobile Apps Yes No
Desktop Apps No No
Customer Ratings Yes No
Routing rules Yes No
Multi-channel (Facebook, Twitter, etc.) No No
Shortcuts / Canned Responses Yes Yes
Tags / Segments Yes No
Custom Fields Yes No
Private Notes & Mentions Yes No
Reminders Yes No
API Yes No
Visitor Blocking Yes No
Forms No No
Self-Service
Knowledge Base Yes No
Help Widget Yes No
Chatbots
Chatbot Builder Yes Yes
Input Fields Yes No
Branching Yes Yes
Keyword Triggers Yes No
Semantic Intent Yes No
AI
Conversational AI Yes No
Generated Responses Yes No
Operator Assistant Yes No
Campaigns
Transactional Email Yes No
Broadcast Email Yes No
Workflows Yes No
Pricing Page Pricing Pricing

What is Intercom?

Intercom is a customer messaging platform designed to improve communication between businesses and their customers. It offers real-time live chat and automated messages, allowing businesses to engage with customers promptly and personally. With features like targeted messaging, in-app communication, and automation, Intercom helps businesses streamline customer support, sales, and marketing efforts. It is commonly used by companies of all sizes to enhance customer engagement and build strong relationships.

In summary, Intercom is a powerful tool that simplifies customer communication, fosters personalized interactions, and empowers businesses to deliver exceptional customer experiences.

What is ZoomInfo?

ZoomInfo is a comprehensive B2B (business-to-business) data platform that provides businesses with access to a vast database of company and contact information. It offers accurate and up-to-date data on millions of companies and professionals, enabling businesses to identify potential leads, target key decision-makers, and conduct market research. ZoomInfo's data enrichment and verification processes ensure high-quality data, helping businesses improve their sales and marketing efforts by providing accurate and reliable information.

With its advanced search and filtering capabilities, ZoomInfo allows businesses to narrow down their target audience based on specific criteria, such as industry, company size, job title, and more. The platform also offers features like email marketing and outreach tools to support lead generation and engagement. Overall, ZoomInfo is a valuable solution for businesses seeking to enhance their B2B sales and marketing strategies through data-driven insights and precise targeting.

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