Pure Chat vs JivoChat
How do Pure Chat and JivoChat compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Kayako to JivoChat so that you can choose which is best for your business.
See how Kayako and JivoChat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | - | $59.00 |
| Seats Included | - | 1 |
| Annual Price (based on 20 seats) | - | $9,288.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | Yes |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | No |
| Routing rules | No | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | No | Yes |
| Tags / Segments | Yes | No |
| Custom Fields | No | No |
| Private Notes & Mentions | Yes | No |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Kayako is a customer service and helpdesk software that enables businesses to provide efficient and personalized support to their customers. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, and social media, in one centralized platform. With features like ticket management, automation, and customizable workflows, Kayako streamlines customer support processes and ensures timely resolution of customer issues. The software also includes a knowledge base to create self-service resources for customers, empowering them to find answers to their queries independently.
Kayako's collaborative tools facilitate internal communication and teamwork among support agents, ensuring seamless collaboration in resolving complex customer cases. The platform's reporting and analytics capabilities provide valuable insights into support team performance and customer satisfaction, enabling businesses to continuously improve their support operations. With its user-friendly interface and focus on customer-centric support, Kayako is a valuable solution for businesses seeking to deliver exceptional customer service and build lasting customer relationships.
JivoChat is a multi-channel customer communication platform that offers live chat, voice calls, and email functionalities to help businesses engage with website visitors and customers in real-time. With its customizable chat widget, businesses can provide instant support and assistance, increasing customer satisfaction and conversion rates. JivoChat also includes features like chatbots and canned responses to automate routine inquiries and streamline customer interactions.
The platform's real-time visitor monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. JivoChat also offers integration with popular third-party tools like CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, JivoChat is a comprehensive solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other communication channels.
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