Pure Chat vs Shopify Inbox
How do Pure Chat and Shopify Inbox compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Kayako to Shopify Inbox so that you can choose which is best for your business.
See how Kayako and Shopify Inbox compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | - | - |
| Seats Included | - | - |
| Annual Price (based on 20 seats) | - | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | No |
| Web SDK | Yes | No |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | No | No |
| Tags / Segments | Yes | No |
| Custom Fields | No | No |
| Private Notes & Mentions | Yes | No |
| Reminders | No | No |
| API | No | No |
| Visitor Blocking | No | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Kayako is a customer service and helpdesk software that enables businesses to provide efficient and personalized support to their customers. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, and social media, in one centralized platform. With features like ticket management, automation, and customizable workflows, Kayako streamlines customer support processes and ensures timely resolution of customer issues. The software also includes a knowledge base to create self-service resources for customers, empowering them to find answers to their queries independently.
Kayako's collaborative tools facilitate internal communication and teamwork among support agents, ensuring seamless collaboration in resolving complex customer cases. The platform's reporting and analytics capabilities provide valuable insights into support team performance and customer satisfaction, enabling businesses to continuously improve their support operations. With its user-friendly interface and focus on customer-centric support, Kayako is a valuable solution for businesses seeking to deliver exceptional customer service and build lasting customer relationships.
Shopify Inbox is a messaging platform developed by Shopify to help merchants manage customer communication efficiently. It centralizes customer inquiries and messages from various channels, including Facebook Messenger, Instagram, and more, into one unified inbox. This simplifies the process of responding to customer queries and streamlines customer support for Shopify store owners.
Shopify Inbox allows merchants to respond to customer messages directly from the platform, ensuring timely and personalized communication. With its user-friendly interface and seamless integration with the Shopify platform, Shopify Inbox enables businesses to deliver exceptional customer service and build strong relationships with their customers. However, since developments might have occurred after my last update, I recommend checking Shopify's official website or documentation for the latest information on Shopify Inbox and its features.
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