Helpshift vs Lucky Orange
How do Helpshift and Lucky Orange compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Kustomer to Lucky Orange so that you can choose which is best for your business.
See how Kustomer and Lucky Orange compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $139.00 | $749.00 |
| Seats Included | 1 | - |
| Annual Price (based on 20 seats) | $33,360.00 | $7,200.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | No |
| Custom Fields | Yes | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | No |
| Forms | Yes | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
Kustomer is a customer service platform that offers businesses a unified view of customer interactions, enabling them to deliver personalized and efficient support. The platform consolidates customer data from various channels, such as email, chat, social media, and phone, into a single, comprehensive timeline, providing support agents with a holistic view of each customer's history and interactions. Kustomer's intelligent automation and routing capabilities help businesses automate routine tasks, categorize inquiries, and route tickets to the most appropriate agents, ensuring swift and accurate responses.
With its robust reporting and analytics features, Kustomer provides valuable insights into support team performance, customer satisfaction, and trends, helping businesses make data-driven decisions to improve their support operations. Kustomer is suitable for businesses of all sizes seeking to enhance their customer support processes, build stronger customer relationships, and deliver exceptional experiences across various communication channels.
Lucky Orange is a powerful website optimization and customer behavior analytics tool that helps businesses understand how visitors interact with their website. It provides heatmaps, session recordings, and real-time analytics to track user behavior and identify areas for improvement. With its heatmaps, businesses can visualize where users click, move their mouse, and scroll on the website, enabling them to optimize their website layout and design for better user engagement.
The platform's session recordings allow businesses to watch individual user sessions in real-time, gaining valuable insights into user behavior, pain points, and opportunities for enhancement. Additionally, Lucky Orange offers features like live chat and form analytics, enabling businesses to communicate with website visitors in real-time and optimize their online forms for better conversion rates. Overall, Lucky Orange is a valuable tool for businesses seeking to understand customer behavior, optimize their website, and deliver a better user experience.
How do Helpshift and Lucky Orange compare? Find out which is best for your business in our customer-service software comparison.
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