Helpshift vs Rocket.Chat
How do Helpshift and Rocket.Chat compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Kustomer to Rocket.Chat so that you can choose which is best for your business.
See how Kustomer and Rocket.Chat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $139.00 | $175.00 |
| Seats Included | 1 | 5 |
| Annual Price (based on 20 seats) | $33,360.00 | $8,400.00 |
| Live Chat | ||
| Visitor Details | Yes | No |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | No |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | No |
| Tags / Segments | Yes | No |
| Custom Fields | Yes | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | No |
| Forms | Yes | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
Kustomer is a customer service platform that offers businesses a unified view of customer interactions, enabling them to deliver personalized and efficient support. The platform consolidates customer data from various channels, such as email, chat, social media, and phone, into a single, comprehensive timeline, providing support agents with a holistic view of each customer's history and interactions. Kustomer's intelligent automation and routing capabilities help businesses automate routine tasks, categorize inquiries, and route tickets to the most appropriate agents, ensuring swift and accurate responses.
With its robust reporting and analytics features, Kustomer provides valuable insights into support team performance, customer satisfaction, and trends, helping businesses make data-driven decisions to improve their support operations. Kustomer is suitable for businesses of all sizes seeking to enhance their customer support processes, build stronger customer relationships, and deliver exceptional experiences across various communication channels.
Rocket.Chat is an open-source team communication and collaboration platform that offers real-time chat, video conferencing, and file sharing functionalities. It enables teams to communicate and collaborate effectively, both within the organization and with external stakeholders. With its user-friendly interface and extensive customization options, Rocket.Chat allows businesses to tailor the platform to their specific needs and branding.
As an open-source solution, Rocket.Chat provides businesses with the flexibility to host the platform on their own servers, ensuring data privacy and security. It also offers integration with various third-party tools and services, allowing seamless workflow integration and enhancing team productivity. Overall, Rocket.Chat is a versatile and scalable solution for businesses seeking to improve team communication, foster collaboration, and enhance productivity across the organization.
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