Tidio vs Drift
How do Tidio and Drift compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared LiveAgent to Drift so that you can choose which is best for your business.
See how LiveAgent and Drift compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $85.00 | - |
| Seats Included | 1 | - |
| Annual Price (based on 20 seats) | $16,560.00 | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | Yes |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | Yes |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | No |
| Customer Ratings | No | No |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | Yes |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | No | Yes |
| Generated Responses | No | Yes |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | Yes |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.
LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.
Drift is a conversational marketing platform that focuses on helping businesses generate leads and engage with website visitors in real-time through chatbots and live chat. With its chatbot feature, businesses can create automated chat sequences to interact with visitors, qualify leads, and provide instant responses to common inquiries. Drift's live chat functionality enables real-time communication between website visitors and sales or support representatives, fostering personalized interactions and improving customer engagement.
Drift also offers advanced features like personalized targeting and account-based marketing, allowing businesses to tailor their messaging and conversations based on visitor behavior and attributes. The platform's reporting and analytics tools provide valuable insights into lead generation, chat performance, and customer interactions, helping businesses optimize their conversational marketing strategies and drive more conversions. Overall, Drift is a valuable tool for businesses seeking to enhance their lead generation efforts and deliver personalized customer experiences through conversational marketing.
How do Tidio and Drift compare? Find out which is best for your business in our shared-inbox software comparison.
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