Tidio vs eDesk
How do Tidio and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared LiveAgent to eDesk so that you can choose which is best for your business.
See how LiveAgent and eDesk compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $85.00 | $119.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $16,560.00 | $23,760.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | No | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | No |
| Customer Ratings | No | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.
LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.
eDesk is a helpdesk software designed to streamline customer support for e-commerce businesses. It centralizes customer inquiries from various channels, including email, social media, and marketplace messages, into one unified inbox, ensuring a seamless and organized support experience. eDesk's automation features help businesses automate routine tasks and responses, reducing manual workload and improving response times.
The platform also offers AI-powered features, including smart suggestions, to assist support agents with relevant responses and enhance their productivity. eDesk's reporting and analytics tools provide valuable insights into team performance, customer satisfaction, and ticket trends, helping businesses optimize their support strategies and deliver exceptional customer service. With its focus on e-commerce support and automation, eDesk is a valuable solution for businesses seeking to enhance customer communication, improve efficiency, and build strong customer relationships in the e-commerce space.
How do Tidio and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
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