Tidio vs Gladly
How do Tidio and Gladly compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared LiveAgent to Gladly so that you can choose which is best for your business.
See how LiveAgent and Gladly compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $85.00 | $180.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $16,560.00 | $43,200.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | No |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | No |
| Desktop Apps | Yes | No |
| Customer Ratings | No | No |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | No | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | Yes |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.
LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.
Gladly is a customer service platform that offers businesses a unified view of customer interactions across various communication channels, including email, chat, phone, and social media. The platform provides a seamless omnichannel experience, allowing support agents to access customer history and preferences from a single interface, enabling personalized and efficient customer support. With Gladly's collaborative features, support teams can work together in real-time to resolve customer inquiries, enhancing teamwork and productivity.
Gladly's customer-centric approach focuses on building strong customer relationships, and its automation capabilities help streamline support processes by automating repetitive tasks and categorizing messages. The platform's reporting and analytics tools offer valuable insights into team performance, customer satisfaction, and customer journey data, enabling businesses to make data-driven decisions and continuously improve their customer support operations. Gladly is a valuable solution for businesses seeking to provide exceptional customer experiences and deliver personalized support across various communication channels.
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