Compare LiveAgent vs Shopify Inbox

Looking for the software that is right for you? We've compared LiveAgent to Shopify Inbox so that you can choose which is best for your business.

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Comparing LiveAgent and Shopify Inbox

See how LiveAgent and Shopify Inbox compare side-by-side across pricing and features.

Feature
LiveAgent Logo
LiveAgent
Shopify Inbox Logo
Shopify Inbox
Pricing
Highest Plan $85.00 -
Seats Included 1 -
Annual Price (based on 20 seats) $16,560.00 -
Live Chat
Visitor Details Yes Yes
Triggers / Popups Yes No
Web SDK Yes No
Message Preview Yes No
Live Translation No No
Transcripts No No
Customization No Yes
Co Browsing No No
Multi-site No No
Remove Branding Yes Yes
Multi-lingual No No
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes Yes
Desktop Apps Yes No
Customer Ratings No No
Routing rules Yes No
Multi-channel (Facebook, Twitter, etc.) No No
Shortcuts / Canned Responses Yes No
Tags / Segments No No
Custom Fields No No
Private Notes & Mentions No No
Reminders No No
API Yes No
Visitor Blocking No No
Forms No No
Self-Service
Knowledge Base Yes No
Help Widget No No
Chatbots
Chatbot Builder Yes No
Input Fields No No
Branching No No
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses No No
Operator Assistant No No
Campaigns
Transactional Email Yes No
Broadcast Email Yes No
Workflows Yes No
Pricing Page Pricing Pricing

What is LiveAgent?

LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.

LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.

What is Shopify Inbox?

Shopify Inbox is a messaging platform developed by Shopify to help merchants manage customer communication efficiently. It centralizes customer inquiries and messages from various channels, including Facebook Messenger, Instagram, and more, into one unified inbox. This simplifies the process of responding to customer queries and streamlines customer support for Shopify store owners.

Shopify Inbox allows merchants to respond to customer messages directly from the platform, ensuring timely and personalized communication. With its user-friendly interface and seamless integration with the Shopify platform, Shopify Inbox enables businesses to deliver exceptional customer service and build strong relationships with their customers. However, since developments might have occurred after my last update, I recommend checking Shopify's official website or documentation for the latest information on Shopify Inbox and its features.

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