

Tidio vs SnapEngage
How do Tidio and SnapEngage compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared LiveAgent to SnapEngage so that you can choose which is best for your business.
See how LiveAgent and SnapEngage compare side-by-side across pricing and features.
Feature |
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---|---|---|
Pricing | ||
Highest Plan | $85.00 | $119.00 |
Seats Included | 1 | 1 |
Annual Price (based on 20 seats) | $16,560.00 | $28,560.00 |
Live Chat | ||
Visitor Details | Yes | Yes |
Triggers / Popups | Yes | Yes |
Web SDK | Yes | No |
Message Preview | Yes | Yes |
Live Translation | No | Yes |
Transcripts | No | Yes |
Customization | No | Yes |
Co Browsing | No | No |
Multi-site | No | No |
Remove Branding | Yes | Yes |
Multi-lingual | No | Yes |
Shared Inbox | ||
Cloud-Hosted | Yes | Yes |
Mobile Apps | Yes | Yes |
Desktop Apps | Yes | No |
Customer Ratings | No | Yes |
Routing rules | Yes | Yes |
Multi-channel (Facebook, Twitter, etc.) | No | No |
Shortcuts / Canned Responses | Yes | Yes |
Tags / Segments | No | Yes |
Custom Fields | No | Yes |
Private Notes & Mentions | No | Yes |
Reminders | No | No |
API | Yes | Yes |
Visitor Blocking | No | Yes |
Forms | No | No |
Self-Service | ||
Knowledge Base | Yes | Yes |
Help Widget | No | No |
Chatbots | ||
Chatbot Builder | Yes | No |
Input Fields | No | No |
Branching | No | No |
Keyword Triggers | No | No |
Semantic Intent | No | No |
AI | ||
Conversational AI | No | No |
Generated Responses | No | No |
Operator Assistant | No | No |
Campaigns | ||
Transactional Email | Yes | No |
Broadcast Email | Yes | No |
Workflows | Yes | No |
Pricing Page | Pricing | Pricing |
LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.
LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.
SnapEngage is a live chat and customer engagement platform that allows businesses to engage with website visitors in real-time and provide instant support. With its customizable chat widget, businesses can initiate conversations with website visitors and address their inquiries promptly, enhancing customer satisfaction and engagement. SnapEngage offers features like chatbots and proactive chat invitations, enabling businesses to automate routine inquiries and initiate conversations with targeted visitors.
The platform's real-time monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. SnapEngage also integrates with popular CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, SnapEngage is a valuable solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other engagement tools.
How do Tidio and SnapEngage compare? Find out which is best for your business in our shared-inbox software comparison.
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