Compare LiveAgent vs SnapEngage

Looking for the software that is right for you? We've compared LiveAgent to SnapEngage so that you can choose which is best for your business.

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Comparing LiveAgent and SnapEngage

See how LiveAgent and SnapEngage compare side-by-side across pricing and features.

Feature
LiveAgent Logo
LiveAgent
SnapEngage Logo
SnapEngage
Pricing
Highest Plan $85.00 $119.00
Seats Included 1 1
Annual Price (based on 20 seats) $16,560.00 $28,560.00
Live Chat
Visitor Details Yes Yes
Triggers / Popups Yes Yes
Web SDK Yes No
Message Preview Yes Yes
Live Translation No Yes
Transcripts No Yes
Customization No Yes
Co Browsing No No
Multi-site No No
Remove Branding Yes Yes
Multi-lingual No Yes
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes Yes
Desktop Apps Yes No
Customer Ratings No Yes
Routing rules Yes Yes
Multi-channel (Facebook, Twitter, etc.) No No
Shortcuts / Canned Responses Yes Yes
Tags / Segments No Yes
Custom Fields No Yes
Private Notes & Mentions No Yes
Reminders No No
API Yes Yes
Visitor Blocking No Yes
Forms No No
Self-Service
Knowledge Base Yes Yes
Help Widget No No
Chatbots
Chatbot Builder Yes No
Input Fields No No
Branching No No
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses No No
Operator Assistant No No
Campaigns
Transactional Email Yes No
Broadcast Email Yes No
Workflows Yes No
Pricing Page Pricing Pricing

What is LiveAgent?

LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.

LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.

What is SnapEngage?

SnapEngage is a live chat and customer engagement platform that allows businesses to engage with website visitors in real-time and provide instant support. With its customizable chat widget, businesses can initiate conversations with website visitors and address their inquiries promptly, enhancing customer satisfaction and engagement. SnapEngage offers features like chatbots and proactive chat invitations, enabling businesses to automate routine inquiries and initiate conversations with targeted visitors.

The platform's real-time monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. SnapEngage also integrates with popular CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, SnapEngage is a valuable solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other engagement tools.

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