Compare LiveAgent vs Sparkcentral by Hootsuite

What is LiveAgent?

LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.

LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.

What is Sparkcentral by Hootsuite?

SparkCentral by Hootsuite is a social media customer service platform that helps businesses manage customer inquiries and interactions across various social media channels. It provides a unified inbox where support teams can view and respond to customer messages from platforms like Facebook, Twitter, Instagram, and WhatsApp, ensuring a seamless and efficient customer support experience. SparkCentral's collaboration features enable teams to work together on social media responses, improving response times and overall customer satisfaction.

With its automation capabilities, SparkCentral allows businesses to set up automated responses and routing rules to handle common queries and prioritize urgent issues. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer sentiment, empowering businesses to make data-driven decisions and continuously improve their social media customer service. As part of Hootsuite, SparkCentral complements Hootsuite's social media management capabilities, providing businesses with a comprehensive solution for managing their social media presence and delivering excellent customer support.