Tidio vs Trengo
How do Tidio and Trengo compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared LiveAgent to Trengo so that you can choose which is best for your business.
See how LiveAgent and Trengo compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $85.00 | $195.00 |
| Seats Included | 1 | 5 |
| Annual Price (based on 20 seats) | $16,560.00 | $7,920.00 |
| Live Chat | ||
| Visitor Details | Yes | No |
| Triggers / Popups | Yes | No |
| Web SDK | Yes | No |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | No | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | Yes |
| Customer Ratings | No | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | Yes | No |
| Pricing Page | Pricing | Pricing |
LiveAgent is a comprehensive help desk and live chat software designed to streamline customer support and communication. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, social media, and phone, in one centralized platform. With features like ticketing, automation, and time tracking, LiveAgent helps businesses efficiently handle customer issues and track agent performance. The software's live chat functionality enables real-time communication with website visitors, allowing businesses to provide instant support and assistance, increasing customer satisfaction.
LiveAgent's knowledge base and customer portal allow businesses to create self-service resources and enable customers to find answers to common questions independently. The platform's reporting and analytics tools provide valuable insights into support team performance, customer interactions, and customer satisfaction, empowering businesses to make data-driven decisions and improve their support processes. With its intuitive interface and diverse features, LiveAgent is a valuable solution for businesses seeking to optimize customer support and deliver exceptional customer experiences.
Trengo is a collaborative customer communication platform that enables businesses to manage customer interactions from various channels, including email, social media, WhatsApp, live chat, and more, in one unified inbox. With its shared team inbox, Trengo facilitates seamless collaboration among support agents, ensuring efficient resolution of customer inquiries. The platform's automation features help streamline workflows by automating repetitive tasks, categorizing messages, and sending automated responses, enhancing agent productivity and response times.
Trengo also offers a chat widget for websites, allowing businesses to provide real-time support to website visitors and convert leads into customers. Its reporting and analytics tools provide valuable insights into team performance, response times, and customer satisfaction, helping businesses optimize their customer support operations. Suitable for businesses of all sizes, Trengo simplifies customer communication, improves team efficiency, and enhances customer experiences across multiple channels.
How do Tidio and Trengo compare? Find out which is best for your business in our shared-inbox software comparison.
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