Gmelius vs eDesk
How do Gmelius and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared LiveChatInc to eDesk so that you can choose which is best for your business.
See how LiveChatInc and eDesk compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $69.00 | $119.00 |
| Seats Included | 1 | 1 |
| Annual Price (based on 20 seats) | $14,160.00 | $23,760.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | Yes | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | Yes | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | Yes | No |
| Generated Responses | Yes | Yes |
| Operator Assistant | Yes | Yes |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
LiveChatInc is a popular live chat software designed to facilitate real-time communication between businesses and their website visitors. With its customizable chat widget, LiveChatInc enables companies to provide instant support and assistance, helping to boost customer satisfaction and conversion rates. The platform offers features such as chat transcripts, agent ratings, and chat tags to streamline support processes and enhance customer experience. Moreover, its integrations with various CRM and help desk tools ensure seamless data synchronization and collaboration across teams.
LiveChatInc also offers AI-powered chatbots that can handle routine inquiries and provide automated responses, freeing up support agents to focus on more complex customer issues. The platform's reporting and analytics tools provide valuable insights into customer interactions, agent performance, and chat volume, empowering businesses to make data-driven decisions and continuously improve their support strategies. LiveChatInc caters to businesses of all sizes, from startups to large enterprises, and remains a popular choice for those seeking to provide personalized, efficient, and proactive customer support.
eDesk is a helpdesk software designed to streamline customer support for e-commerce businesses. It centralizes customer inquiries from various channels, including email, social media, and marketplace messages, into one unified inbox, ensuring a seamless and organized support experience. eDesk's automation features help businesses automate routine tasks and responses, reducing manual workload and improving response times.
The platform also offers AI-powered features, including smart suggestions, to assist support agents with relevant responses and enhance their productivity. eDesk's reporting and analytics tools provide valuable insights into team performance, customer satisfaction, and ticket trends, helping businesses optimize their support strategies and deliver exceptional customer service. With its focus on e-commerce support and automation, eDesk is a valuable solution for businesses seeking to enhance customer communication, improve efficiency, and build strong customer relationships in the e-commerce space.
How do Gmelius and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
How do Gladly and eDesk compare? Find out which is best for your business in our customer-service software comparison.
How do ZoomInfo and eDesk compare? Find out which is best for your business in our live-chat software comparison.
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