Gmelius vs Helpshift
How do Gmelius and Helpshift compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared LiveChatInc to Helpshift so that you can choose which is best for your business.
See how LiveChatInc and Helpshift compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $69.00 | $150.00 |
| Seats Included | 1 | 999 |
| Annual Price (based on 20 seats) | $14,160.00 | $1,800.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | Yes | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | Yes | No |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | Yes | Yes |
| Branching | Yes | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | Yes | No |
| Generated Responses | Yes | No |
| Operator Assistant | Yes | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
LiveChatInc is a popular live chat software designed to facilitate real-time communication between businesses and their website visitors. With its customizable chat widget, LiveChatInc enables companies to provide instant support and assistance, helping to boost customer satisfaction and conversion rates. The platform offers features such as chat transcripts, agent ratings, and chat tags to streamline support processes and enhance customer experience. Moreover, its integrations with various CRM and help desk tools ensure seamless data synchronization and collaboration across teams.
LiveChatInc also offers AI-powered chatbots that can handle routine inquiries and provide automated responses, freeing up support agents to focus on more complex customer issues. The platform's reporting and analytics tools provide valuable insights into customer interactions, agent performance, and chat volume, empowering businesses to make data-driven decisions and continuously improve their support strategies. LiveChatInc caters to businesses of all sizes, from startups to large enterprises, and remains a popular choice for those seeking to provide personalized, efficient, and proactive customer support.
HelpShift is a customer service platform that focuses on providing in-app support and assistance for mobile apps and games. It allows businesses to integrate a help center directly into their mobile applications, enabling users to access relevant support articles and FAQs without leaving the app. Additionally, HelpShift offers in-app messaging and chat functionality, enabling real-time communication between customers and support agents for more personalized assistance. Its automation capabilities help businesses handle common queries with chatbots and route complex issues to human agents, ensuring efficient and timely customer support.
As a mobile-first customer service solution, HelpShift is particularly suited for mobile app developers and companies seeking to enhance their in-app support experience. By offering a seamless and integrated support system, HelpShift enables businesses to reduce user frustration, increase user engagement, and provide excellent customer service within the app itself.
How do Gmelius and Helpshift compare? Find out which is best for your business in our shared-inbox software comparison.
How do Gladly and Helpshift compare? Find out which is best for your business in our customer-service software comparison.
How do ZoomInfo and Helpshift compare? Find out which is best for your business in our live-chat software comparison.
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