Trengo vs eDesk
How do Trengo and eDesk compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Lucky Orange to eDesk so that you can choose which is best for your business.
See how Lucky Orange and eDesk compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $749.00 | $119.00 |
| Seats Included | - | 1 |
| Annual Price (based on 20 seats) | $7,200.00 | $23,760.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | No | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Lucky Orange is a powerful website optimization and customer behavior analytics tool that helps businesses understand how visitors interact with their website. It provides heatmaps, session recordings, and real-time analytics to track user behavior and identify areas for improvement. With its heatmaps, businesses can visualize where users click, move their mouse, and scroll on the website, enabling them to optimize their website layout and design for better user engagement.
The platform's session recordings allow businesses to watch individual user sessions in real-time, gaining valuable insights into user behavior, pain points, and opportunities for enhancement. Additionally, Lucky Orange offers features like live chat and form analytics, enabling businesses to communicate with website visitors in real-time and optimize their online forms for better conversion rates. Overall, Lucky Orange is a valuable tool for businesses seeking to understand customer behavior, optimize their website, and deliver a better user experience.
eDesk is a helpdesk software designed to streamline customer support for e-commerce businesses. It centralizes customer inquiries from various channels, including email, social media, and marketplace messages, into one unified inbox, ensuring a seamless and organized support experience. eDesk's automation features help businesses automate routine tasks and responses, reducing manual workload and improving response times.
The platform also offers AI-powered features, including smart suggestions, to assist support agents with relevant responses and enhance their productivity. eDesk's reporting and analytics tools provide valuable insights into team performance, customer satisfaction, and ticket trends, helping businesses optimize their support strategies and deliver exceptional customer service. With its focus on e-commerce support and automation, eDesk is a valuable solution for businesses seeking to enhance customer communication, improve efficiency, and build strong customer relationships in the e-commerce space.
How do Trengo and eDesk compare? Find out which is best for your business in our customer-service software comparison.
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