Compare Olark vs Shopify Inbox

Looking for the software that is right for you? We've compared Olark to Shopify Inbox so that you can choose which is best for your business.

See more comparisons

Comparing Olark and Shopify Inbox

See how Olark and Shopify Inbox compare side-by-side across pricing and features.

Feature
Olark Logo
Olark
Shopify Inbox Logo
Shopify Inbox
Pricing
Highest Plan - -
Seats Included - -
Annual Price (based on 20 seats) - -
Live Chat
Visitor Details Yes Yes
Triggers / Popups No No
Web SDK No No
Message Preview Yes No
Live Translation No No
Transcripts Yes No
Customization Yes Yes
Co Browsing No No
Multi-site No No
Remove Branding Yes Yes
Multi-lingual Yes No
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes Yes
Desktop Apps No No
Customer Ratings No No
Routing rules No No
Multi-channel (Facebook, Twitter, etc.) No No
Shortcuts / Canned Responses Yes No
Tags / Segments No No
Custom Fields No No
Private Notes & Mentions No No
Reminders No No
API Yes No
Visitor Blocking Yes No
Forms No No
Self-Service
Knowledge Base No No
Help Widget No No
Chatbots
Chatbot Builder No No
Input Fields No No
Branching No No
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses No No
Operator Assistant No No
Campaigns
Transactional Email No No
Broadcast Email No No
Workflows No No
Pricing Page Pricing Pricing

What is Olark?

Olark is a live chat software that enables businesses to engage with website visitors in real-time, offering instant support and personalized assistance. The platform's customizable chat widget can be seamlessly integrated into websites, allowing companies to connect with their customers efficiently. Olark provides features like targeted chat, which enables businesses to proactively initiate conversations with specific website visitors based on their behavior or location. Moreover, it supports automated responses through chatbots, helping to handle common queries and reduce response times. The platform's reporting and analytics tools offer valuable insights into chat performance and customer behavior, allowing businesses to optimize their support strategies and improve customer satisfaction.

With its user-friendly interface and easy setup process, Olark is accessible to businesses of all sizes, from small startups to larger enterprises. Its focus on real-time communication and customer engagement makes it a valuable tool for companies looking to enhance their customer support and build strong relationships with their website visitors and customers.

What is Shopify Inbox?

Shopify Inbox is a messaging platform developed by Shopify to help merchants manage customer communication efficiently. It centralizes customer inquiries and messages from various channels, including Facebook Messenger, Instagram, and more, into one unified inbox. This simplifies the process of responding to customer queries and streamlines customer support for Shopify store owners.

Shopify Inbox allows merchants to respond to customer messages directly from the platform, ensuring timely and personalized communication. With its user-friendly interface and seamless integration with the Shopify platform, Shopify Inbox enables businesses to deliver exceptional customer service and build strong relationships with their customers. However, since developments might have occurred after my last update, I recommend checking Shopify's official website or documentation for the latest information on Shopify Inbox and its features.

View more comparisons

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

App screenshot