HelpCrunch vs Tawk.to
How do HelpCrunch and Tawk.to compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Pure Chat to HelpCrunch so that you can choose which is best for your business.
See how Pure Chat and HelpCrunch compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $99.00 | $620.00 |
| Seats Included | 10 | 999 |
| Annual Price (based on 20 seats) | $1,908.00 | $5,940.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | Yes |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | Yes |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | No |
| Tags / Segments | Yes | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | Yes |
| Broadcast Email | No | Yes |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Pure Chat is a live chat software designed to facilitate real-time communication between businesses and website visitors. With its customizable chat widget, businesses can engage with website visitors, answer their questions, and provide instant support. Pure Chat also offers features like automated chat greetings and canned responses, streamlining customer interactions and improving response times.
The platform's real-time visitor monitoring and analytics tools provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. Pure Chat is a user-friendly and cost-effective solution, making it suitable for businesses of all sizes seeking to enhance customer communication, boost website conversions, and deliver exceptional customer support through live chat.
HelpCrunch is a customer communication platform that offers businesses a combination of live chat, email marketing, and automation tools to engage with customers effectively. The platform's live chat feature enables real-time communication with website visitors, allowing businesses to provide instant support and assistance. HelpCrunch also includes an email marketing tool that allows businesses to send targeted email campaigns and automated messages to nurture leads and improve customer engagement.
With its automation capabilities, HelpCrunch helps businesses streamline customer communication by automating routine tasks, such as sending personalized follow-ups and messages based on user behavior. The platform's reporting and analytics tools provide valuable insights into customer interactions, agent performance, and campaign effectiveness, empowering businesses to make data-driven decisions and continuously improve their customer support and marketing strategies. Overall, HelpCrunch is a comprehensive solution for businesses seeking to enhance customer communication, build strong customer relationships, and boost customer satisfaction.
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