HelpCrunch vs Smartsupp
How do HelpCrunch and Smartsupp compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Pure Chat to Smartsupp so that you can choose which is best for your business.
See how Pure Chat and Smartsupp compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $99.00 | $60.00 |
| Seats Included | 10 | 3 |
| Annual Price (based on 20 seats) | $1,908.00 | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | Yes |
| Message Preview | No | No |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | Yes |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | Yes |
| Customer Ratings | No | No |
| Routing rules | No | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | No |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | Yes |
| Generated Responses | No | Yes |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Pure Chat is a live chat software designed to facilitate real-time communication between businesses and website visitors. With its customizable chat widget, businesses can engage with website visitors, answer their questions, and provide instant support. Pure Chat also offers features like automated chat greetings and canned responses, streamlining customer interactions and improving response times.
The platform's real-time visitor monitoring and analytics tools provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. Pure Chat is a user-friendly and cost-effective solution, making it suitable for businesses of all sizes seeking to enhance customer communication, boost website conversions, and deliver exceptional customer support through live chat.
Smartsupp is a live chat and visitor tracking platform designed to help businesses engage with website visitors in real-time and provide instant customer support. With its customizable chat widget, businesses can proactively initiate conversations with website visitors, offer assistance, and address their inquiries promptly. Smartsupp's real-time visitor tracking feature allows businesses to monitor website visitor behavior and see which pages they are viewing, helping to identify potential leads and understand user engagement.
The platform also provides valuable insights through chat transcripts, analytics, and reports, enabling businesses to assess their customer support performance and make data-driven decisions to improve customer satisfaction. Smartsupp is suitable for businesses of all sizes looking to enhance their website's customer engagement and deliver personalized support through live chat.
How do HelpCrunch and Smartsupp compare? Find out which is best for your business in our customer-service software comparison.
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